XFX Customer Service

Ways to contact XFX and solve common issues

Use XFX's Phone Number

XFX's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for XFX

Contacting XFX customer support

Below you can compare and contrast the 2 ways to contact XFX by looking at which ones are the fastest and which ones other customers recommend the most for solving XFX customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact XFX across the following channels: Phone, Email.

Phone number / contactWaitVotes
Customer Service
3 mins84
Customer Service
< 2 hrs26

XFX: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for XFX.
What is the warranty period for XFX products?
The warranty period for XFX products varies depending on the specific product. Generally, XFX offers a standard warranty period of three years for most of their graphic cards and power supplies. However, some products, such as motherboards, may have a shorter warranty period of two years. Additionally, XFX provides an option to extend the warranty through their registration program, which allows customers to extend the warranty period up to five years. It is important to check the individual product's warranty terms and conditions to determine the exact warranty period. XFX aims to provide reliable and long-lasting products, and their warranty coverage ensures customers have peace of mind and support for their XFX purchases.
Which payment methods are accepted on the XFX website?
On the XFX website, we accept various payment methods to provide our customers with convenient and secure transactions. You can purchase our products using major credit cards, such as Visa, MasterCard, American Express, and Discover. Additionally, we offer the option to pay through popular online payment platforms like PayPal. This ensures flexibility and ease of payment, catering to our customers' preferences. Rest assured, all transactions are processed with industry-standard security measures to protect your sensitive information. Whether you prefer using credit cards or online payment services, we strive to accommodate your needs and make your shopping experience hassle-free on the XFX website.
What is XFX's return policy?
XFX offers a hassle-free return policy to ensure customer satisfaction. Our return policy allows you to return any XFX product within 30 days of the purchase date, provided it is in its original condition and packaging. To initiate a return, simply contact our customer support team who will guide you through the process and provide a return authorization number. Returns without this number will not be accepted. Once the return is received and inspected, a refund will be issued within 7-10 business days. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping expenses unless the product is deemed defective. At XFX, we strive to provide an efficient and transparent return process for our valued customers.
What are the recommended system requirements for XFX graphics cards?
The recommended system requirements for XFX graphics cards depend on the specific model and specifications. However, as a general guideline, it is recommended to have a compatible motherboard with an available PCIe x16 slot. A minimum of 6GB of system memory (RAM) is usually necessary, although some more demanding graphics cards may require more. Adequate power supply is crucial, typically ranging from 500W to 750W depending on the graphics card. The system should have the latest operating system with up-to-date drivers and software. It is essential to ensure proper cooling for the card, including proper ventilation and fan setups. Lastly, it is advised to refer to the specific graphics card's documentation or XFX's official website for detailed recommendations and compatibility information.
Can I upgrade the firmware of my XFX graphics card?
Yes, you can upgrade the firmware of your XFX graphics card. XFX provides firmware updates for their graphics cards to improve performance, fix bugs, and add new features. It is recommended to regularly check their official website for any available updates specifically designed for your graphics card model. Updating the firmware is a simple process that involves downloading the latest firmware file from XFX's website and following their provided instructions. It is important to follow the instructions carefully to ensure a successful firmware upgrade. Upgrading the firmware can enhance your graphics card's functionality and ensure compatibility with the latest software, making it an excellent way to optimize your gaming or graphic-intensive experience.
Does XFX offer international shipping?
Yes, XFX offers international shipping. We understand that our customers are located all around the world and want to provide them with access to our products. Whether you are in Europe, Asia, or any other part of the world, you can enjoy our products by taking advantage of our international shipping services. Please note that the shipping cost and delivery time may vary depending on your location. To ensure a smooth transaction, we suggest reviewing our international shipping policy on our website or contacting our customer support team for further assistance. We are committed to providing convenient options for customers worldwide to enjoy our high-quality products.
Where can I find XFX drivers and software updates?
You can easily find XFX drivers and software updates by visiting the official XFX website. Once on their website, navigate to the "Support" or "Downloads" section. Here, you will find a dedicated page where you can search for specific drivers or software updates for your XFX product. Simply enter the model number or name of your product, and the website will display all the available drivers and software updates. Choose the appropriate one for your product and download it directly from the website. It is important to regularly check for updates on the XFX website to ensure your XFX product is running on the latest software version, ensuring optimal performance and compatibility.
There's more!
Click below to show 1 more questions, answers, and complete guides to common XFX customer support problem.

Does GetHuman work with XFX?

GetHuman does not work with XFX's customer support operations, directly or in any other way. GetHuman has no partnership or relation to XFX at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check XFX's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting XFX at a Glance

XFX has no chat option
XFX has 1 customer email
XFX has no help forum
XFX has no twitter handle
XFX has no facebook page
Contact information overview

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