XFINITY Mobile Phone Number

Call XFINITY Mobile customer service faster with GetHuman

  • Calls XFINITY Mobile's Customer Service department
  • The average hold time is 2m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:45am
  • Popular issues for this call center: Account Access, Transfer Service, Device Support, Account Setup, and Refund a Charge.
  • Reach a live XFINITY Mobile agent: Keep repeating "Representative" until you are transferred.
  • What you hear when you call: Thanks for calling Xfinity Mobile. This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity.com/Privacy. Para espaƱol, marque nueva. Would you like to make an Xfinity Mobile payment using Quick Pay?

What to expect when you call

Heard when the phone system first answers
"Thanks for calling Xfinity Mobile. This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy. Would you like to make an Xfinity mobile payment using QuickPay? I understand you'd like to speak to an agent, but I need a little more information from you to better service your call. Let's try this again. Would you like to make an Xfinity Mobile payment using QuickPay?"
Excerpt from a call with XFINITY Mobile
Thursday, January 18, 2024 6:28 PM
They may need the phone number on your account
"Which would you like to use?
Please say if you need a minute to look it up, press the star key.
Otherwise, just tell me the ten digit phone number for the account you're calling about."
Excerpt from a call with XFINITY Mobile
Wednesday, January 10, 2024 6:37 PM
They may ask your reason for calling (instead of a menu)
"Thanks for calling Xfinity Mobile. This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy. Would you like to make an Xfinity mobile payment using QuickPay? I understand you'd like to speak to an agent. But I need a little more information from you to better service your call. Let's try this again. Would you like to make an Xfinity Mobile payment using QuickPay? Again, would you like to make an Xfinity Mobile payment using QuickPay? Say yes or no. I understand you'd to speak to an agent, but I need a little more information from you to better service your call.
Let's try this again. Would you like to make an Xfinity Mobile payment using QuickPay?
In order to continue to an agent, I'll need to know why you're calling."
Excerpt from a call with XFINITY Mobile
Wednesday, February 21, 2024 9:13 PM
They may ask you to enter information with the dial pad
"If you need time to find your account number, press star. Otherwise, just enter the account number now."
Excerpt from a call with XFINITY Mobile
Saturday, January 6, 2024 6:02 PM
They may ask you to say or enter information
"We value your privacy. It's critical that you authenticate your account in our automated system.
Before we can continue, I'll need to authenticate your account.
Say or enter the last four digits of your card or checking account on file."
Excerpt from a call with XFINITY Mobile
Friday, March 22, 2024 6:02 PM
They may need to look up your account
"Hi. Thank you for calling Xfinity.
This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy.
I'll need a phone number or account number to look you up."
Excerpt from a call with XFINITY Mobile
Wednesday, February 21, 2024 5:00 AM
The first phone menu
"Thanks for calling Xfinity Mobile. This call may be monitored or recorded recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy. Would you like to make an Xfinity mobile payment using quick pay? Again, would you like to make an Xfinity mobile payment using QuickPay? Say yes or no.
Let's try this. If you'd like to make a payment using quick pay, press one.
If not, press two."
Excerpt from a call with XFINITY Mobile
Thursday, March 21, 2024 6:24 PM

XFINITY Mobile Customer Phone Number 888-936-4968 - Stats

Phone number to dial888-936-4968
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:45am
Average wait2 minutes
Current wait6 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat
Quality of communication89%
Quality of help70%
Customer votes398
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

XFINITY Mobile's Best Toll-Free/800 Customer Phone Number

This is XFINITY Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a XFINITY Mobile agent. This phone number is XFINITY Mobile's Best Phone Number because 1,650 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-936-4968 include Account Access, Transfer Service, Device Support, Account Setup, Refund a Charge and other customer service issues. Rather than trying to call XFINITY Mobile first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, XFINITY Mobile has 1 phone number. It's not always clear what is the best way to talk to XFINITY Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting XFINITY Mobile - by phone or otherwise

While 888-936-4968 is XFINITY Mobile's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via https://www.xfinity.com/mobile/support for Customer Service. If you think this information is inaccurate or know of other ways to contact XFINITY Mobile please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for XFINITY Mobile.

What is GetHuman's Relationship to XFINITY Mobile?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like XFINITY Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with XFINITY Mobile, including live chat. Visit our XFINITY Mobile Customer Service page for more information.
XFINITY Mobile Customer Service

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