A:Keep repeating "Representative" until you are transferred.Our free phone can also navigate phone menus to get a live human at XFINITY Mobile for you.
Q:
Does XFINITY Mobile offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 10 seconds.The longest hold times are on Saturday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for XFINITY Mobile below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this XFINITY Mobile phone number to document the phone system.
Here is how our research team describes the way the XFINITY Mobile phone system greets you: Thanks for calling Xfinity Mobile. This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity.com/Privacy. Para español, marque nueva. Would you like to make an Xfinity Mobile payment using Quick Pay?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep repeating "Representative" until you are transferred.
Below are some clips we've found from XFINITY Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Xfinity Mobile.
This call may be monitored or recorded.
For more information about our privacy practices, visit us at xfinity dot com slash privacy.
Would you like to make an Xfinity mobile payment using QuickPay?
I understand you'd like to speak to an agent, but I need a little more information from you to better service your call.
Let's try this again.
Would you like to make an Xfinity Mobile payment using QuickPay?"
Excerpt from a call with XFINITY Mobile
Thursday, January 18, 2024 6:28 PM
They may need the phone number on your account
"Thank For calling Xfinity Mobile.
This call may be monitored or recorded.
For more information about our privacy practices, visit us at xfinity dot com slash privacy.
Xfinity assistant can help you with your mobile account without having to wait.
And it can also connect you to a live agent.
Can again, would you like me to text you a link to chat with our virtual assistant?
Where would you like me to text you the link?
Say or enter your ten digit mobile phone number."
Excerpt from a call with XFINITY Mobile
Sunday, April 20, 2025 9:56 PM
They may ask your reason for calling (instead of a menu)
"Thanks for calling Xfinity Mobile.
This call may be monitored or recorded.
For more information about our privacy practices, visit us at xfinity dot com slash privacy.
Would you like to make an Xfinity mobile payment using quick pay?
Again, would you like to make an Xfinity Mobile payment using quick pay?
Say yes or no.
Let's try this. If you'd like to make a payment using quick pay, press one.
If not in order to continue to an agent, I'll need to know why you're calling."
Excerpt from a call with XFINITY Mobile
Tuesday, May 21, 2024 2:19 PM
They may ask you to enter information with the dial pad
"If you need time to find your account number, press star.
Otherwise, just enter the account number now."
Excerpt from a call with XFINITY Mobile
Saturday, January 6, 2024 6:02 PM
They may ask you to say or enter information
"Thanks for calling Xfinity Mobile.
This call may be monitored or recorded.
For more information about our privacy practices, visit us at xfinity dot com slash privacy.
Would you like to make an Xfinity mobile payment using QuickPay?
Again, would you like to make an Xfinity Mobile payment using QuickPay?
Say yes or no.
Let's try this. If you'd like to make a payment using quick pay, press one.
If not, press two.
In order to con before we can continue, I'll need to authenticate your account.
Say or enter the last four digits of your card or checking account on file."
Excerpt from a call with XFINITY Mobile
Tuesday, April 9, 2024 12:37 PM
They may need to look up your account
"Thank Thanks for calling Xfinity Mobile.
This call may be monitored or recorded.
For more information about our privacy practices, visit us at xfinity dot com slash privacy.
Xfinity assistant can help you with your mobile account without having to wait, and it can also connect you to a live agent.
Can
K. Let's continue. Would you like to make an Xfinity Mobile payment using QuickPay?
Would you like to make an Xfinity mobile payment using QuickPay?
Say yes or no.
I'll need a phone or account number to look you up. Say phone number or account number."
Excerpt from a call with XFINITY Mobile
Tuesday, February 18, 2025 12:27 AM
The first phone menu
"Hello, and thank you for calling Xfinity Mobile.
You can download the Xfinity app or visit xfinity dot com slash chat for twenty four hour support whenever you need it.
But I
This call may be monitored or recorded.
We'll need some information before we can assist you. For tech support, including activations, press one.
For payments, press two.
For billing, press three.
To set up new or to change existing Xfinity mobile services, press four."
Excerpt from a call with XFINITY Mobile
Friday, May 16, 2025 3:59 AM
What are the hours and when should I call?
XFINITY Mobile operates the call center for this 888-936-4968 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 9,114 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with XFINITY Mobile at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this XFINITY Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like XFINITY Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call XFINITY Mobile is Sunday.The most busy day to call is Monday, which averages 87% more phone calls by comparison.Again, this is based on a sample of 9,114 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Saturday, which is 229% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call XFINITY Mobile is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that XFINITY Mobile staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call XFINITY Mobile
If you have time to do a bit of reading before you call XFINITY Mobile, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any XFINITY Mobile customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to XFINITY Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Payment and billing inquiry: "I was trying to make a payment on the automated system."
- From a call lasting 8m 30s , May 20, 2025 9:28 PM
Change phone number: "I'm trying to change the phone that my phone number is on because I broke the phone and got a new phone."
- From a call lasting 40m 26s , May 17, 2025 12:47 AM
Information about why customers call XFINITY Mobile is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, XFINITY Mobile provides this option.
Conclusion and closing notes
This is XFINITY Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a XFINITY Mobile agent. This phone number is XFINITY Mobile's best phone number because 1,650 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-936-4968 include Account Access, Transfer Service, Account Setup, Refund a Charge, Device Support and other customer service issues. Rather than trying to call XFINITY Mobile first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, XFINITY Mobile has 1 phone number. It's not always clear what is the best way to talk to XFINITY Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for XFINITY Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like XFINITY Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.