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Woolrich Customer Service

Phone Number & Contact Info

Woolrich's Best Phone Number

551-307-0033
Calls Customer Service·Most popular Woolrich number
Q:

How do I talk to a live human at Woolrich?

A:Calling this Woolrich number should go right to a real human being
Q:

Does Woolrich offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 9am-5pm EST. The least busy day is Thursday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Woolrich phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Woolrich number should go right to a real human being
In fact, much of this information on this page is superfluous because this Woolrich phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Woolrich operates the call center for this 551-307-0033 phone number Mon-Fri 8am-8pm, Sat 9am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 34 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Woolrich phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Woolrich staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Woolrich is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 34 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Woolrich

In summation, the best day to call Woolrich is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Woolrich staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Woolrich

If you have time to do a bit of reading before you call Woolrich, we recommend you read over some of our problem-specific articles.

Are Woolrich products covered by a warranty?

Yes, Woolrich products are covered by a warranty. We take pride in the quality and craftsmanship of our products and stand behind them. Our warranty covers any manufacturing defects or issues that arise from normal use of the product. If you experience any problems, simply contact our customer service team who will be more than happy to assist you. Please note that our warranty does not cover damages caused by misuse, accidents, or alterations made to the product. For more details on our warranty policy and how to make a claim, please refer to the Warranty section on our website or reach out to our customer service team.

What is Woolrich's shipping policy?

Woolrich's shipping policy is designed to ensure efficient and reliable delivery of their products to customers. They offer both standard and expedited shipping options. Orders are processed within 1-2 business days, excluding weekends and holidays. Standard shipping typically takes 5-7 business days for delivery, while expedited shipping takes 2-3 business days. However, delivery times may vary depending on the shipping destination and any unforeseen delays in transit. Woolrich ships to both domestic and international addresses, with international shipping subject to additional fees and potential customs charges. Customers can track their orders using the provided tracking number. It is important to review the shipping information and associated costs during the checkout process to ensure a smooth delivery experience.

What is the return policy for Woolrich items?

The return policy for Woolrich items allows customers to return merchandise within 30 days of the purchase date for a full refund. The item must be in its original condition, unworn, and with all original tags and packaging intact. Returns can be made either online or in-store, and a proof of purchase is required. If returning the item by mail, customers need to ensure that it is securely packaged and shipped with the provided return label. Once the return is received and inspected, the refund will be processed back to the original method of payment. However, please note that shipping fees are non-refundable unless the return is due to a manufacturing defect or shipping error.

Top Woolrich customer service problems

Click the link above to get answers to just about any Woolrich customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Woolrich Customer Service Contacts

There are of course other ways to contact Woolrich customer service besides the phone. Below we list the best ones, by medium.

Woolrich Customer Service Live Chat

woolrich.com - Customer Service
Click "Need Help?/Live Chat" in the upper right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Woolrich provides this option.

Conclusion and closing notes

This is Woolrich's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Woolrich agent. This phone number is Woolrich's best phone number because 204 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 551-307-0033 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Woolrich first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Woolrich has 1 phone number. It's not always clear what is the best way to talk to Woolrich representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Woolrich. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Woolrich. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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