Wine.com Customer Service

Phone Number & Contact Info

Wine.com's Best Phone Number

Toll-free·Calls Customer Service·Most popular Wine.com number

How do I talk to a live human at Wine.com?

A:Calling this Wine.com number should go right to a real human being

Does Wine.com offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 6am-6pm PST. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Wine.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Wine.com number should go right to a real human being
Below are some clips we've found from Wine.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling wine dot com. Your better way to buy wine. Please select from the following options, please note that this call may be recorded for quality and training purposes. Thank you for calling wine dot com, your better way to buy wine. Please select from the following options, and please note that this call may be recorded quality and training purposes. Thank you for calling wine dot com, your better way to buy wine. Please select from the following options, and please note that this call may be recorded for quality and training purposes.
For help placing an order, press one.
To speak to our customer service team, press two.
To speak to our corporate sales team, press three.
To hear these options again, press four."
Excerpt from a call with Wine.com
Monday, January 22, 2024 9:15 PM
In fact, much of this information on this page is superfluous because this Wine.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Wine.com operates the call center for this 800-592-5870 phone number Mon-Fri 6am-6pm PT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 91 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wine.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wine.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Wine.com is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 91 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Wine.com

In summation, the best day to call Wine.com is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Wine.com staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Wine.com

If you have time to do a bit of reading before you call Wine.com, we recommend you read over some of our problem-specific articles.

What types of wines does Wine.com sell?

Wine.com offers a wide range of wines from various regions across the globe. Our extensive collection includes red wines, such as Cabernet Sauvignon, Pinot Noir, and Merlot, renowned for their rich flavors and complexities. White wine enthusiasts can explore options like Chardonnay, Sauvignon Blanc, and Riesling, known for their refreshing and vibrant characteristics. We also have a selection of exquisite sparkling wines like Champagne and Prosecco, perfect for celebrations or special occasions. For those seeking unique experiences, we offer rosé, dessert wines, fortified wines, and even organic and biodynamic options. Whether you prefer Old World classics or New World favorites, Wine.com strives to cater to every palate with a diverse assortment of high-quality wines for every taste and preference.

Top Wine.com customer service problems

Click the link above to get answers to just about any Wine.com customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Wine.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wine.com agent. This phone number is Wine.com's best phone number because 546 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-592-5870 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Wine.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Wine.com has 1 phone number. It's not always clear what is the best way to talk to Wine.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Wine.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wine.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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