Wells Fargo Credit Card Services Phone Number

What It's Like to Call Wells Fargo Phone Number 877-805-7744

By Adam Goldkamp

Nov 15, 2023

My experience calling Wells Fargo was quite odd. Eventually, I was able to talk to a customer service representative, but it took me a while to get to one, and the phone map was really weird. I didn't have my bank account number handy since I was driving, which may have been half of the problem. I think that if I did have it available, it would have streamlined the process, but I still feel like they could have identified me in better ways. 

I imagine that a lot of people call Wells Fargo on a regular basis. Between loans, savings accounts, bank accounts, retirement accounts, mortgages, etc, there are a lot of reasons why people would call Wells Fargo. Therefore, I would have been okay with waiting on hold for a while, which is actually why I called while I was driving. I knew that I would be stuck in the car during my commute, so I might as well sit on hold. I just didn't realize I would have to navigate through the menu so much. I wanted to talk to someone about the interest charges on my car loan. I thought that was already calculated when I took the loan, but that is not what it looks like now. 

I actually never even had a chance to choose a car loan as an option, which is also curious, but nevertheless, I was able to get there eventually. This may be in part because my loan was secured through the dealer but is still a Wells Fargo loan. 

When I first called, I had the standard welcome message and then a message about the call being monitored. It then asked me to say my card number followed by the pound sign. I told it that I don't have the card, and it repeated the same message so I said the same thing. Then, it repeated back to me, "I think you said you don’t have your credit card number handy. Is that right? " I said, "Yes," and it repeated the same thing, which was frustrating.

The second time it seemed to register it and said, "If you aren’t sure where to find your account number, I can help you. It can be found on the front of your card number or on the bottom of your bank statement. Now, if you have the number, please say it; however, if you still don’t have it, then say, banker." I said, "banker," and it once again ignored me and repeated the message a second time before catching it. 

Once it caught my answer, it asked what I was calling about, and I said, "customer service," and then, it launched into a message about how this was an attempt to collect a debt. That was very weird, but the next thing it did was finally put me on hold. They need to iron out some kinks with their virtual assistant, but I did eventually get to a live person, and the hold time was only about 10 minutes. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Wells Fargo's 877-805-7744 Credit Card Services Number

This Wells Fargo phone number is ranked #6 out of 7 because 105,870 Wells Fargo customers tried our tools and information and gave us feedback after they called. The reason customers call 877-805-7744 is to reach the Wells Fargo Credit Card Services department for problems like Account Access, Account Setup, Cancel Account, Statement Request, Overcharge on Account. As far as we can tell, Wells Fargo has call center locations in Arizona or Alabama or Utah or Maryland and you can call during their open hours 24 hours, 7 days. Wells Fargo has 7 phone numbers and 10 different ways to get customer help. We've compiled information about 877-805-7744 and ways to call or contact Wells Fargo with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Wells Fargo

Calling Wells Fargo at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 877-805-7744. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Wells Fargo Credit Card Services agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Wells Fargo Once on the phone with Wells Fargo's Credit Card Services department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Wells Fargo in General

While 877-805-7744 is Wells Fargo's #6 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-869-3557 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Wells Fargo help by calling them, is that other customers give their customer support at this number a 54% score for their communication skills and a 59% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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