Weil-McLain Customer Service

Phone Number & Contact Info

Weil-McLain's Best Phone Number

800-368-2492
Toll-free·Calls Customer Service·Most popular Weil-McLain number
Q:

How do I talk to a live human at Weil-McLain?

A:Calling this Weil-McLain number should go right to a real human being
Q:

Does Weil-McLain offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-4pm CST. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Weil-McLain Customer Phone Numbers

Technical Support

800-526-6636
Toll-free · Mon-Fri 7am-4pm CST · Calling this Weil-McLain number should go right to a real human being ·

Corporate Offices

219-879-6561
Mon-Fri 7am-4pm CST · Calling this Weil-McLain number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Weil-McLain phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Weil-McLain number should go right to a real human being
Below are some clips we've found from Weil-McLain's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thank you for calling Weil McLane. A leader in personal comfort solutions. Our business hours are Monday through Friday, seven AM to four PM, Central Standard Time.
Technical support and warranty support are available extended business hours.
If you know your party's ten digit phone number and would like to dial directly, press six."
Excerpt from a call with Weil-McLain
Tuesday, March 19, 2024 12:37 PM

The first phone menu

"Thank you for calling Weil McLane. A leader in personal comfort solutions. Our normal business hours are Monday through Friday, seven AM to four PM Central Standard Time. Technical support and warranty support are available extended business hours. All messages will be routed to the appropriate party. We apologize for any inconvenience. Thank you for calling Weil McLane.
If you know your party's ten digit phone number and would like to dial directly, press six.
To dial by name, press pound.
Press one for distributors with order or claim inquiries.
Press two for contractors distributors, or engineers with technical troubleshooting needs."
Excerpt from a call with Weil-McLain
Wednesday, January 31, 2024 4:16 PM
In fact, much of this information on this page is superfluous because this Weil-McLain phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Weil-McLain operates the call center for this 800-368-2492 phone number Mon-Fri 7am-4pm CT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Weil-McLain phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Weil-McLain staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Weil-McLain is Friday. The most busy day to call is Wednesday, which averages 171% more phone calls by comparison. Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Fri
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Weil-McLain

In summation, the best day to call Weil-McLain is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Weil-McLain staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Weil-McLain

If you have time to do a bit of reading before you call Weil-McLain, we recommend you read over some of our problem-specific articles.

What is the warranty on Weil-McLain products?

The warranty on Weil-McLain products varies depending on the specific product line. Generally, most residential boilers carry a limited warranty of 10-12 years for the heat exchanger, and 1-2 years for parts. Commercial boilers may have different warranty terms. To ensure accurate information, it is recommended to consult the product's documentation or contact Weil-McLain's customer service for precise warranty details. Additionally, Weil-McLain offers extended warranty options for some products, which can provide additional coverage beyond the standard warranty period.

What is the average lifespan of a Weil-McLain boiler?

The average lifespan of a Weil-McLain boiler is dependent on several factors, including proper installation, regular maintenance, and usage patterns. However, on average, a well-maintained Weil-McLain boiler can last for 15 to 20 years. It is important to note that this estimated lifespan can vary depending on the specific model, fuel type, and environmental conditions. Regular maintenance, such as annual inspections, cleaning, and timely repairs, can significantly extend the lifespan of the boiler. Weil-McLain boilers are designed and built with durability in mind, utilizing high-quality components and advanced technology to provide reliable heating solutions. Ultimately, proper care and maintenance play a crucial role in maximizing the longevity and performance of a Weil-McLain boiler.

Are Weil-McLain boilers eligible for rebates or incentives?

Yes, Weil-McLain boilers are eligible for rebates and incentives. Weil-McLain understands the importance of energy efficiency and offers various programs to help customers save money on their purchase. Eligibility for rebates and incentives depends on the specific program, location, and type of boiler selected. Weil-McLain works with utility companies, government agencies, and other partners to bring these cost-saving opportunities to customers. To find out more about available rebates and incentives, customers can visit the Weil-McLain website or contact a local authorized dealer. Weil-McLain strives to provide efficient and reliable heating solutions while also helping customers save on their energy expenses through these rebate and incentive programs.

Top Weil-McLain customer service problems

Click the link above to get answers to just about any Weil-McLain customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Weil-McLain, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about warranty: "I'm just calling to see if it's under warranty and get the part number."
- From a call lasting 17m 41s , Jan 30, 2024 3:04 PM

More Weil-McLain Customer Service Contacts

There are of course other ways to contact Weil-McLain customer service besides the phone. Below we list the best ones, by medium.

Weil-McLain Customer Email Addresses

webmaster@weil-mclain.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Weil-McLain will reply our your email.

Weil-McLain Customer Help Desk / Web Support

weil-mclain.com - Customer Service
Customer service web support
As a last, sometimes only, resort- Weil-McLain customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Weil-McLain's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Weil-McLain agent. This phone number is Weil-McLain's best phone number because 4,860 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-368-2492 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Weil-McLain first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Weil-McLain has 3 phone numbers. It's not always clear what is the best way to talk to Weil-McLain representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Weil-McLain. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Weil-McLain. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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