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Wegmans Customer Service

Phone Number & Contact Info

Wegmans's Best Phone Number

800-934-6267
Toll-free·Calls Customer Service·Most popular Wegmans number
Q:

How do I talk to a live human at Wegmans?

A:Dial ext. 8500-4760 for immediate assistance
Q:

Does Wegmans offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Monday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Wegmans phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Dial ext. 8500-4760 for immediate assistance

What are the hours and when should I call?

Wegmans operates the call center for this 800-934-6267 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 158 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wegmans phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wegmans staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Wegmans is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 158 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Wegmans

In summation, the best day to call Wegmans is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Wegmans staffs the call center well on Monday.

Why Customers Call Wegmans

If you have time to do a bit of reading before you call Wegmans, we recommend you read over some of our problem-specific articles.

Is there a Wegmans app?

Yes, there is a Wegmans app available for download on both iOS and Android devices. The Wegmans app offers a seamless and convenient shopping experience for users. With the app, customers can easily create and manage shopping lists, search for products, view digital coupons, and place online orders for either pickup or delivery. The app also provides personalized recommendations and tailored offers based on users' preferences. In addition, it offers a store locator and real-time updates on weekly specials. With the Wegmans app, customers can save time, enjoy exclusive deals, and access various features to enhance their shopping experience at Wegmans.

What are Wegmans store hours?

Wegmans store hours may vary depending on the location. Most Wegmans stores are open from early morning until late in the evening, typically starting at 6 am and closing at 12 am. However, some stores have modified hours and may open later or close earlier. It is recommended to check the specific store's website or contact them directly to obtain accurate and up-to-date information about their hours of operation. Additionally, customers can use Wegmans' store locator tool on their website to find the nearest store and view its specific operating hours.

Does Wegmans offer online shopping?

Yes, Wegmans offers online shopping through its website and mobile app. Customers can conveniently browse and purchase a wide range of groceries, household items, and more from the comfort of their homes. The online platform provides a user-friendly interface, allowing customers to easily search for products, add them to their cart, and schedule a convenient pickup or delivery time. Wegmans offers various options to suit different preferences with both curbside pickup and home delivery services available. Customers can enjoy the same quality and freshness of products as in-store shopping, as well as access to exclusive online promotions and discounts. With Wegmans' online shopping, customers can save time and effort while still enjoying the exceptional service and products that Wegmans is known for.

Top Wegmans customer service problems

Click the link above to get answers to just about any Wegmans customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Wegmans, and their purpose. Are any of these similar to the reason you are trying to call?
Lost item inquiry: "I need the lost and found to see if anybody turned in a red beaded bracelet."
- From a call lasting 2m 40s , Feb 19, 2024 2:41 PM

More Wegmans Customer Service Contacts

There are of course other ways to contact Wegmans customer service besides the phone. Below we list the best ones, by medium.

Wegmans Customer Help Desk / Web Support

wegmans.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Wegmans customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Wegmans's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wegmans agent. This phone number is Wegmans's best phone number because 948 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-934-6267 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Wegmans first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Wegmans has 1 phone number. It's not always clear what is the best way to talk to Wegmans representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Wegmans. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wegmans. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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