Webroot Customer Service

Phone Number & Contact Info

Webroot's Best Phone Number

Toll-free·Calls Customer Service·Most popular Webroot number

How do I talk to a live human at Webroot?

A:Must choose an option 1-3.

Does Webroot offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

Webroot Customer Phone Numbers

Member Services

Toll-free · 24 hours, 7 days · Press 2 · Sales and account renewals, press 1. Support-related inquiries, press 2. Carbonite customer, press 3.

New Customers

Toll-free · 24 hours, 7 days · Press 1 · Sales and account renewals, press 1. Support-related inquiries, press 2. Carbonite customer, press 3.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Webroot phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-3.
Here is how our research team describes the way the Webroot phone system greets you: Sales and account renewals, press 1. Support-related inquiries, press 2. Carbonite customer, press 3.
Below are some clips we've found from Webroot's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Webroot, an OpenText company. This call may be monitored or recorded for quality or training purposes.
For sales and account renewals, press one.
For support related inquiries, press two."
Excerpt from a call with Webroot
Monday, March 25, 2024 7:36 PM

What are the hours and when should I call?

Webroot operates the call center for this 800-772-9383 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 302 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Webroot phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Webroot staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Webroot is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 302 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Webroot

In summation, the best day to call Webroot is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Webroot staffs the call center well on Monday.

Why Customers Call Webroot

If you have time to do a bit of reading before you call Webroot, we recommend you read over some of our problem-specific articles.

What is Webroot?

Webroot is a leading cybersecurity company that offers a wide range of products and services to protect individuals and businesses from online threats. As a pioneer in cloud-based security, Webroot provides real-time, multi-layered protection against malware, viruses, ransomware, phishing attacks, and other digital risks. Their advanced threat intelligence technology enables rapid identification and mitigation of emerging threats. Webroot's solutions are designed to be lightweight and efficient, minimizing system resource usage while maximizing security. With a user-friendly interface, automatic updates, and easy setup, Webroot's products ensure hassle-free protection for computers, laptops, smartphones, and tablets. Trusted by millions of users, Webroot delivers comprehensive cybersecurity solutions that keep both personal and business data safe from ever-evolving online dangers.

What are the system requirements for Webroot?

The system requirements for Webroot are minimal, ensuring compatibility across various devices and operating systems. For Windows users, the software is compatible with Windows 10, 8.1, and 8 operating systems, requiring a minimum of 128MB RAM and 10MB hard drive space. Mac users can install Webroot on macOS 10.14 or higher, with at least 128MB RAM and 10MB hard drive space. Furthermore, Webroot is compatible with Android devices running Android 4.4 (KitKat) or above, and iOS devices with iOS 12 or higher. It is worth noting that a reliable internet connection is essential for regular updates and the optimal functioning of Webroot. With these modest system requirements, Webroot ensures seamless protection and a smooth user experience across a range of devices.

Does Webroot offer a free trial?

Yes, Webroot offers a free trial of its antivirus software. This trial allows users to experience the full range of services and features that Webroot provides. The free trial typically lasts for a designated time period, during which users can evaluate the software's performance, user interface, and overall effectiveness. To access the trial, users need to visit the Webroot website and navigate to the free trial page. From there, they can download and install the software on their devices to start using it immediately. It is important to note that users will need to provide their payment information, as the trial may automatically convert to a paid subscription if not canceled before the trial period ends.

Top Webroot customer service problems

Click the link above to get answers to just about any Webroot customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Webroot Customer Service Contacts

There are of course other ways to contact Webroot customer service besides the phone. Below we list the best ones, by medium.

Webroot Customer Help Desk / Web Support

webroot.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Webroot customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Webroot's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Webroot agent. This phone number is Webroot's best phone number because 1,812 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-772-9383 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Webroot first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Webroot has 3 phone numbers. It's not always clear what is the best way to talk to Webroot representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Webroot. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Webroot. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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