Warby Parker Customer Service

Phone Number & Contact Info

Warby Parker's Best Phone Number

Toll-free·Calls Customer Service·Most popular Warby Parker number

How do I talk to a live human at Warby Parker?

A:Calling this Warby Parker number should go right to a real human being

Does Warby Parker offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-9pm EST. The least busy day is Tuesday, and the most busy day is Wednesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Warby Parker phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Warby Parker number should go right to a real human being
Below are some clips we've found from Warby Parker's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling Warby Parker. Your call may be recorded for quality assurance purposes. To help us connect you with the right team member, select one of the following options. If you'd like to place a new order, please press one. If you need help with an existing order thanks. Stay on the line, and we'll connect you with a member of our customer experience team."
Excerpt from a call with Warby Parker
Thursday, February 29, 2024 3:04 PM

The first phone menu

"Thanks for calling Warby Parker. Your call may be recorded for quality assurance purposes. To help us connect you with the right team member, select one of the following options.
If you'd like to place a new order, please press one.
If you need help with an existing order, please press two."
Excerpt from a call with Warby Parker
Friday, February 23, 2024 7:37 PM

After you press 2

"If you'd like help getting a new prescription, one more question. Have you received your order yet?
If yes, press one.
If no, press two."
Excerpt from a call with Warby Parker
Tuesday, March 5, 2024 4:14 PM
In fact, much of this information on this page is superfluous because this Warby Parker phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Warby Parker operates the call center for this 888-492-7297 phone number Mon-Fri 9am-9pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 44 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Warby Parker phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Warby Parker staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Warby Parker is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 44 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Warby Parker

In summation, the best day to call Warby Parker is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Warby Parker number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Warby Parker

If you have time to do a bit of reading before you call Warby Parker, we recommend you read over some of our problem-specific articles.

What is Warby Parker?

Warby Parker is a transformative eyewear company providing high-quality prescription glasses and sunglasses at affordable prices. Founded in 2010, their mission is to offer stylish and accessible eyewear options to individuals worldwide. Warby Parker ensures a seamless shopping experience by providing online browsing and try-at-home options for customers to sample their frames before purchasing. By cutting out intermediaries, they provide designer-quality glasses at a fraction of the price while also giving back to the community. For every pair sold, Warby Parker donates a pair to someone in need through their Buy a Pair, Give a Pair program. With an emphasis on combining fashion, affordability, and social responsibility, Warby Parker has become a trusted and popular name in the eyewear industry.

Can I get my prescription lenses from Warby Parker?

Yes, Warby Parker offers prescription lenses for eyeglasses. They have a wide selection of stylish frames in various shapes and colors to choose from. To get prescription lenses, simply select your preferred frames and proceed to the checkout process. During checkout, you will be prompted to enter your prescription details or upload a copy of your prescription. If you don't have your prescription handy, you can still purchase frames and have them filled with prescription lenses later. Warby Parker also provides the option to request a prescription renewal if your previous one has expired. They strive to make the process of getting prescription lenses convenient and easy for their customers.

Do you offer international shipping?

Yes, Warby Parker does offer international shipping. Customers from outside the United States can enjoy the convenience of ordering eyewear and accessories from Warby Parker's website. Shipping rates may vary depending on the destination country, and any applicable taxes or duties will be calculated at checkout. It's important to note that international orders may take longer to arrive due to customs processing. Additionally, Warby Parker's home try-on service is not available for international customers at this time. For more information on international shipping, including a list of countries they ship to, customers can visit Warby Parker's website or contact their customer support team.

Top Warby Parker customer service problems

Click the link above to get answers to just about any Warby Parker customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Warby Parker, and their purpose. Are any of these similar to the reason you are trying to call?
Order status inquiry: "Hi. We're checking on an order for Tony Boyd."
- From a call lasting 1m 57s , Mar 5, 2024 8:55 PM
Order status inquiry: "I've been calling y'all trying to check on my order."
- From a call lasting 5m 17s , Mar 5, 2024 8:48 PM
Checking order status: "I'm trying to find out the status on my order."
- From a call lasting 1m 25s , Mar 5, 2024 4:12 PM
Audio issues: "I can hardly hear you that good."
- From a call lasting 1m 18s , Mar 5, 2024 4:10 PM
Check return delivery status: "I'm calling to check on a return delivery that DHL informed me arrived last night at your place."
- From a call lasting 3m 31s , Feb 29, 2024 3:04 PM
Concern about delayed order: "I paid extra for my glasses to come by the twenty first but they haven't arrived yet."
- From a call lasting 10m 47s , Feb 23, 2024 10:02 PM

More Warby Parker Customer Service Contacts

There are of course other ways to contact Warby Parker customer service besides the phone. Below we list the best ones, by medium.

Warby Parker Customer Service Live Chat

warbyparker.com - Customer Service
Click "Message Us!" to launch chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Warby Parker provides this option.

Warby Parker Customer Email Addresses

help@warbyparker.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Warby Parker will reply our your email.

Conclusion and closing notes

This is Warby Parker's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Warby Parker agent. This phone number is Warby Parker's best phone number because 264 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-492-7297 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Warby Parker first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or chat. In total, Warby Parker has 1 phone number. It's not always clear what is the best way to talk to Warby Parker representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Warby Parker. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Warby Parker. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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