WalMart Gift Card Support Phone Number

What It's Like to Call WalMart Phone Number 800-411-7942

By Christian Allen

Nov 14, 2023

Calling Walmart for help with an order I placed online went much more smoothly than I thought. I had put off calling Walmart because I feared spending hours waiting to talk to someone. Customer service in the store around the holidays can be ridiculous, and I didn't have that type of time to spend on the phone. So imagine my surprise when I was able to get through the entire phone call in under five minutes. The wait time to talk to an agent once I got to the hold line was also very small. 

Obviously, there are hundreds of reasons why people might need to call Walmart. They could have a question about an order they placed, a question about a warranty policy, return issues and dozens of other issues. Therefore, the fact that it only took me a few minutes to actually talk to a live agent was amazing. I was calling because I was charged twice for a photo order, and the clerk at my local Walmart told me that I could not get a refund since my order was online. Thus, I had no choice but to call this customer service number. 

The process was very simple when I called. I was greeted with a simple "Thank you for calling Walmart customer care," then there was a lot of chatter about privacy policies and the store. When that finished, it gave me a list of options, "If you have a question about an individual gift card, press 1. For all other Walmart.com services, press 2. If you are calling to verify an order you placed online, press 1. If you have a question about a grocery order you placed online, press 2. If you are calling about a corporate gift card or status, press 3. If you have a question about our discontinued discount program, press 4. If you have a question regarding a Walmart payment, press 5. If you are calling for a Walmart.com tax issue, press 6. For all other questions, please press 7."

I pressed 7 because my issue wasn't mentioned, and it transferred me to another line and asked, "What can we help you with? You can say things like track an order and get a refund?" I said, "Customer service," and then it said it needed a reason, but after I said it a second time, the robot sent me straight to the hold line.

My wait time was less than a minute, and I was only on hold for maybe 20 seconds before I reached someone who helped me sort out the problem. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

WalMart's 800-411-7942 Gift Card Support Number

This WalMart phone number is ranked #3 out of 5 because 115,086 WalMart customers tried our tools and information and gave us feedback after they called. The reason customers call 800-411-7942 is to reach the WalMart Gift Card Support department for problems like Returns, Update Account Info, Track an Order, Return an Order, Missing Item. As far as we can tell, WalMart has call center locations in California and you can call during their open hours Mon-Fri 7:30am-5pm CST. WalMart has 5 phone numbers and 10 different ways to get customer help. We've compiled information about 800-411-7942 and ways to call or contact WalMart with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling WalMart

Calling WalMart at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-411-7942. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when WalMart Gift Card Support agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than WalMart Once on the phone with WalMart's Gift Card Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting WalMart in General

While 800-411-7942 is WalMart's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-925-6278 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach WalMart help by calling them, is that other customers give their customer support at this number a 83% score for their communication skills and a 72% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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