Volvo Customer Service

Phone Number & Contact Info

Volvo's Best Phone Number

Toll-free·Calls Customer Service·Most popular Volvo number

How do I talk to a live human at Volvo?

A:Press 0, ignoring messages.

Does Volvo offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Volvo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, ignoring messages.
Here is how our research team describes the way the Volvo phone system greets you: To speak to a product specialist, press 1. To speak to a customer care team member about your Volvo, press 2.
Below are some clips we've found from Volvo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling VolvoCar USA. To ensure our high level of service, your call may be recorded. To speak with a product specialist regarding our new car line, Volvo apps, dealer locations, or radio codes, press one. To speak with a customer care team member about your Volvo, press two. To repeat this menu Thank you for calling Volvo."
Excerpt from a call with Volvo
Monday, March 11, 2024 10:14 AM

The first phone menu

"Thank you for calling VolvoCar USA. To ensure our high level of service, your call may be recorded.
To speak with a product specialist regarding our new car line, Volvo apps, dealer locations, or radio codes, press one.
To speak with a customer care team member about your Volvo, press two.
To repeat this menu, press nine."
Excerpt from a call with Volvo
Wednesday, March 20, 2024 8:19 PM

What are the hours and when should I call?

Volvo operates the call center for this 800-458-1552 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 243 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Volvo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Volvo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Volvo is Monday. The most busy day to call is Friday. Again, this is based on a sample of 243 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Volvo

In summation, the best day to call Volvo is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Volvo staffs the call center well on Monday.

Calling this Volvo Customer Number

Christian Allen is the editor / author responsible for this content.
Nov 20, 2023

Calling Volvo's customer service number is relatively straightforward, as the menu is easy to deal with, and the wait time is virtually nothing. When I dialed this number, I was asked if I was calling for information about Volvo and Volvo dealers or if I needed customer support with my Volvo.

I pressed one for more information and was almost instantly connected to Gabriela, who thanked me for calling Volvo and asked how she could assist me. I told her that I was in the market for a vehicle and wanted to know where I might find a Volvo dealer near me.

She asked me what my ZIP Code was, and I told her 96804 for Honolulu. She took a moment to search and told me there was an authorized Volvo dealer in that area, Volvo Cars Honolulu. I thanked her for that information and asked her if there were any other options in the Honolulu area or elsewhere on Oahu.

She told me there was not, which would be my only option if I wanted to purchase a Volvo on Oahu. I asked her if she had the address for the dealer, and she told me that I could find it at 744 Ala Moana Blvd inĀ Honolulu. I asked if she had the hours that the dealer was open, and she said that she did not, but she could provide me with their phone number so I could find out for myself.

I said that would be great, and she told me I could call them atĀ (808) 432-9060. With no other questions left to ask, I thanked her for her assistance and information, and she thanked me for calling Volvo and wished me a nice day.

Overall, I thought this was a really simple call that made it very easy to get information. I had no issue getting connected to a representative; my wait time was virtually nonexistent, and I was able to get good, reliable information. The only issue I had at any point was having to repeat my ZIP Code when Gabriela said she couldn't hear me, but that's certainly not an issue with calling this number.

If I were in need of customer care from Volvo, I would definitely call this number for assistance. I found Gabriela to be quite friendly and helpful, and I had no issues navigating the menu or getting quality information. I can't say for certain how helpful this number is with more advanced issues, but based on the help I received here, I would guess that it's likely to be fairly useful.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Volvo

If you have time to do a bit of reading before you call Volvo, we recommend you read over some of our problem-specific articles.

What is the warranty for Volvo vehicles?

Volvo offers a comprehensive warranty to ensure peace of mind for its customers. All new Volvo vehicles come with a standard 4-year or 50,000-mile warranty that covers any manufacturing defects and repairs. This warranty covers the costs of necessary parts and labor required to fix any issues during this period. Additionally, Volvo provides a 12-year warranty against corrosion that protects the vehicle's body from rust damage. Moreover, customers can also opt for extended warranty programs, providing additional coverage beyond the standard warranty period. These warranty options vary in duration and can be tailored to specific requirements. Overall, Volvo aims to provide a reliable and worry-free ownership experience with its generous warranty coverage.

What is Volvo's policy on recalls?

Volvo has a strong commitment to safety and customer satisfaction, which is why our policy on recalls is proactive and transparent. In the event of a safety-related defect or non-compliance with regulatory standards, Volvo will initiate a voluntary recall to address the issue promptly. We prioritize the safety of our customers and strive to ensure that any potential risks are mitigated effectively. Our dedicated team of technicians and dealerships work tirelessly to identify, investigate, and rectify any issues through repair or replacement of affected components. We also maintain open lines of communication with affected customers to ensure they are promptly notified and offered appropriate solutions. At Volvo, your safety is our utmost priority, and we take every necessary step to uphold this commitment.

What models does Volvo offer?

Volvo offers a diverse range of models to cater to various needs and preferences. Our lineup includes sedans like the sleek and luxurious S60, the elegant and versatile S90, and the compact yet feature-packed S40. For those seeking a spacious and sporty driving experience, we have the V60 and V90 wagons offering ample cargo space. Families looking for safety-focused SUVs can choose from our exciting range, including the compact XC40, the stylish XC60, and the larger XC90 with its seven-seat capacity. Additionally, Volvo also offers the XC60 and XC90 in plug-in hybrid variants for eco-conscious drivers. With each model combining Scandinavian design, cutting-edge technology, and Volvo's renowned commitment to safety, there's a Volvo for every driver.

Top Volvo customer service problems

Click the link above to get answers to just about any Volvo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Volvo, and their purpose. Are any of these similar to the reason you are trying to call?
Setting up automatic payments: "I wanna start doing automatic payments but I was wondering if they will take another payment out since I already paid my bill."
- From a call lasting 5m 29s , Apr 4, 2024 5:34 PM

More Volvo Customer Service Contacts

There are of course other ways to contact Volvo customer service besides the phone. Below we list the best ones, by medium.

Volvo Customer Email Addresses

custcare@volvocars.com - UK Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Volvo will reply our your email.

Volvo Customer Help Desk / Web Support

volvo.custhelp.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Volvo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Volvo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Volvo agent. This phone number is Volvo's best phone number because 1,458 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-458-1552 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Volvo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Volvo has 1 phone number. It's not always clear what is the best way to talk to Volvo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Volvo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Volvo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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