Virginia Department of Motor Vehicles (DMV/RMV) Customer Service

Phone Number & Contact Information

804-497-7100
Calls Customer Service·Most popular Virginia Department of Motor Vehicles (DMV/RMV) number
Q:How do I get a live human at Virginia Department of Motor Vehicles (DMV/RMV)?
A:Press 0
Q:Does Virginia Department of Motor Vehicles (DMV/RMV) offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm, Sat 8am-12pm EST. The least busy day is Thursday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Monday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Virginia Department of Motor Vehicles (DMV/RMV) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Here is how our research team describes the way the Virginia Department of Motor Vehicles (DMV/RMV) phone system greets you: It's a great day at the Virginia Department of Motor Vehicles. If you have received the letter regarding a suspension or revocation of your driving privilege press 1. If you have responding to DMV's inquiry about your insurance coverage press 2. If you have a question about vehicle titling or registration or you have not received your decals press 3. If you have questions about renewing or reissue of your driver's license,real ID, Learners permit or ID card press 4. If you have questions about your password or are locked out of your account press 5. If you need assistance setting up an appointment press 6.

What are the hours and when should I call?

Virginia Department of Motor Vehicles (DMV/RMV) operates the call center for this 804-497-7100 phone number Mon-Fri 8am-5pm, Sat 8am-12pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 527 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Virginia Department of Motor Vehicles (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Virginia Department of Motor Vehicles (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Virginia Department of Motor Vehicles (DMV/RMV) is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 527 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Virginia Department of Motor Vehicles (DMV/RMV) is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Virginia Department of Motor Vehicles (DMV/RMV) staffs the call center well on Thursday.

My Experience Calling 804-497-7100

Oct 3, 2023

Navigating through the menu while calling Virginia's Department of Motor Vehicles can be a bit clunky, but when you make it through to a live representative, the assistance is worth the wait. First, I was taken through several different menus and the recorded message didn't do a great job of explaining what to use them for. I eventually selected the menu for title and registration, as it seemed closest to being able to get information from my call.

The hold times are fairly lengthy — I waited roughly 20 minutes before I was finally connected with a customer service representative. When she answered and asked how she could assist, I asked what the fees were for titling and registering my vehicle in Virginia. At first, she didn't appear to understand my question, but it seemed like that was because of a bad connection, as she understood perfectly after I repeated myself.

Once we were on the same page, she told me it would cost $13 for the title and $30.75 for the registration, as long as it weighed under 4,000 pounds. The agent then asked how long I had owned the vehicle and I said nine years. She then told me that those would be the only fees, which suggests that Virginia may carry an extra cost for newer vehicles.

The representative asked if I'd like to hear the requirements for documentation for registering a vehicle, and I responded that I would. She said I'd need to bring the title as well as an application for registration and an emissions test inspection if I lived in northern Virginia. She added that I'd also need to get a vehicle safety inspection completed and would need my new Virginia license.

I asked what the cost would be for a new Virginia license, and she said it'd be $32 to transfer my license to Virginia. She added that in order to do it, I'd need my birth certificate or passport, plus my out-of-state driver's license, my Social Security card and two proofs of my new Virginia residence. I asked what qualified as proof and she mentioned things like a utility bill or bank statement. With no questions left, I thanked her for her time and she thanked me for calling and wished me a pleasant day.

Overall, I thought the menu setup could be better, but the warm assistance I received made up for it. I thought the representative knew what she was talking about, spoke clearly and made sure that I had all of the necessary information. At times, she even offered up information on her own, anticipating potential questions before I needed to ask them.

I'd like to see the menu streamlined to make it easier to navigate, but there were far more positives than negatives with this call. If I were a genuine customer of the Virginia DMV, I'd absolutely use this number if I needed assistance. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact Virginia Department of Motor Vehicles (DMV/RMV) Customer Service

There are of course other ways to contact Virginia Department of Motor Vehicles (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.
Virginia Department of Motor Vehicles (DMV/RMV)'s website
As a last, sometimes only, resort- Virginia Department of Motor Vehicles (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Virginia Department of Motor Vehicles (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Virginia Department of Motor Vehicles (DMV/RMV) agent. This phone number is Virginia Department of Motor Vehicles (DMV/RMV)'s best phone number because 3,162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 804-497-7100 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Virginia Department of Motor Vehicles (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Virginia Department of Motor Vehicles (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to Virginia Department of Motor Vehicles (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Virginia Department of Motor Vehicles (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Virginia Department of Motor Vehicles (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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