Virgin Rail (UK) Phone Number

Call Virgin Rail (UK) customer service faster with GetHuman

Customer service
  • Calls Virgin Rail (UK)'s Customer Service department
  • The average hold time is 2m
  • The current wait is approximately 6m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:45am
  • Popular issues for this call center: Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, and Loyalty program.
  • Reach a live Virgin Rail (UK) agent: Press 0 at each of the first two menus.

Reasons customers like you called recently

I'm booking a break to black pool from Tipton I'm takin my dog with me as it's a threop...
Good afternoon,**I was looking all over your website information on trains during the C...
I bought Virgin train tickets *st class in January **** is this valid ?
I made a mistake when purchasing my return tickets from Euston to Manchester travelling...

Virgin Rail (UK) Customer Phone Number 0845-7222333 - Stats

Phone number to dial0845-7222333
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:45am
Average wait2 minutes
Current wait6 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone
Quality of communication89%
Quality of help93%
Customer votes518
Information last updatedWed Nov 29 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

Virgin Rail (UK)'s Best Toll-Free/800 Customer Phone Number

This is Virgin Rail (UK)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Virgin Rail (UK) agent. This phone number is Virgin Rail (UK)'s Best Phone Number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0845-7222333 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Virgin Rail (UK) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Virgin Rail (UK) has 1 phone number. It's not always clear what is the best way to talk to Virgin Rail (UK) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Virgin Rail (UK) - by phone or otherwise

While 0845-7222333 is Virgin Rail (UK)'s best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact Virgin Rail (UK) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Virgin Rail (UK).

What is GetHuman's Relationship to Virgin Rail (UK)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Virgin Rail (UK). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

For more general information about Virgin Rail (UK), other (non-phone) ways of contacting them, and for guidance on common customer issues, visit out Virgin Rail (UK) Customer Service article.
Virgin Rail (UK) Customer Service

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