Victoria's Secret Phone Number

Call Victoria's Secret customer service faster with GetHuman

  • Calls Victoria's Secret's Customer Service department
  • The average hold time is 8m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:15am
  • Popular issues for this call center: Returns, Complaint, Overcharge/Strange charge, Cancel or change order, and Refunds.
  • Reach a live Victoria's Secret agent: Repeat "Representative" until you are transferred.
  • What you hear when you call: How can I help you today?

What to expect when you call

Heard when the phone system first answers
"Thank you for calling Victoria's Secret. For English, stay on the line. At two Ready to get rewarded? All BS and pink reward numbers can take twenty five percent off clearance today. Log in to your Versus and pink rewards account to redeem. Not a member? Head over to our website to sign up now."
Excerpt from a call with Victoria's Secret
Thursday, January 11, 2024 1:25 AM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Victoria's Secret. For English, stay on the line.
Check out the Valentine's Day shop with all new colors and prints that will have you and them filling a flutter.
How can I help you today? You can say things like place an order, pay credit card bill, or update my order."
Excerpt from a call with Victoria's Secret
Sunday, February 4, 2024 9:19 PM
They may ask you to enter information with the dial pad
"Thank you for calling Victoria's Secret. For English, stay on the line. Great news. Your spring plus card can be redeemed now through March fifth.
Just a few reminders.
At checkout, enter your unique single use offer code."
Excerpt from a call with Victoria's Secret
Saturday, February 24, 2024 4:03 AM
They may ask you to say or enter information
"Thank you. I understand you have a question about your Victoria's Secret credit card account. Please hold while I transfer you to a customer care associate with Comenity Bank. Since you are calling about your Victoria's Secret credit card, let me connect you with Comenity Bank. They are the best resource to answer questions related to your credit card bill or statement. Please hold while I transfer your call. For quality purposes, this call may be monitored and or recorded. Save time by checking your balance and making payments for free by visiting our website on the back of your card or listed on your statement. And remember, making a payment is also free on easy pay via postal mail or in our automated phone system.
Please say the primary account holder's sixteen digit card number or enter it followed by pound.
Or say, I don't have it."
Excerpt from a call with Victoria's Secret
Wednesday, March 27, 2024 11:48 PM

Victoria's Secret Customer Phone Number 800-411-5116 - Stats

Phone number to dial800-411-5116
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Average wait8 minutes
Current wait8 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web
Quality of communication74%
Quality of help77%
Customer votes7,398
Information last updatedTue Mar 26 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Victoria's Secret's Best Toll-Free/800 Customer Phone Number

This is Victoria's Secret's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Victoria's Secret agent. This phone number is Victoria's Secret's Best Phone Number because 38,316 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-411-5116 include Returns, Complaint, Overcharge/Strange charge, Cancel or change order, Refunds and other customer service issues. The Victoria's Secret call center that you call into has employees from Tennessee, New York, Nebraska and is open 24 hours, 7 days according to customers. In total, Victoria's Secret has 2 phone numbers. It's not always clear what is the best way to talk to Victoria's Secret representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Victoria's Secret - by phone or otherwise

While 800-411-5116 is Victoria's Secret's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Victoria's Secret customers, is by calling their 800-887-4930 phone number for their Card Member Service department. Besides calling, the next favorite option for customers looking for help is via 800-887-4930 for Card Member Service. If you think this information is inaccurate or know of other ways to contact Victoria's Secret please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Victoria's Secret.

What is GetHuman's Relationship to Victoria's Secret?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Victoria's Secret. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Card Member Service800-887-4930

Beyond the Phone Number

There are other ways to get in touch with Victoria's Secret, including live chat and their website / help desk. Visit our Victoria's Secret Customer Service page for more information.
Victoria's Secret Customer Service

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