How do I talk to a human at this Verizon FiOS number?
A:This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman.
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 4am-9pm, Sat 4am-4pm PST.The least busy day is Wednesday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Verizon FiOS New Customer Concierge?
A:The average hold time is 33 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.
This is the #7 most popular Verizon FiOS phone number out of 7. Click above to go back to the main customer service number and other contact information, including Verizon FiOS email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Press # instead of entering telephone number or account number, Enter Zip Code. Press 2. Then 1 for Technical Support, 2 for Sales or Account Changes, 3 to Disconnect, 4 for Payment Options, or 5 for Billing. · Starting with the area code, please say or enter the Verizon number you are calling about.
Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Press # instead of entering telephone number or account number, Enter Zip Code. Press 2. Then 1 for Technical Support, 2 for Sales or Account Changes, 3 to Disconnect, 4 for Payment Options, or 5 for Billing. · Starting with the area code, please say or enter the Verizon number you are calling about.
Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Press #, 0#, 0, 0, 0 then 0# OR keep saying "Representative". · To get started, I will need your phone number or account number.
Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Keep saying "Operator". For new customers and existing customers. · Sales Department - To get started, I will need your phone number or account number.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Verizon FiOS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman.
What are the hours and when should I call?
Verizon FiOS operates the call center for this 888-715-3291 phone number Mon-Fri 4am-9pm, Sat 4am-4pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 21,087 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon FiOS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon FiOS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Verizon FiOS is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 21,087 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Verizon FiOS is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Verizon FiOS staffs the call center well on Wednesday.