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VMware Customer Service

Phone Number & Contact Info

VMware's Best Phone Number

877-486-9273
Toll-free·Calls Customer Service·Most popular VMware number
Q:

How do I talk to a live human at VMware?

A:Press 0
Q:

Does VMware offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this VMware phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Here is how our research team describes the way the VMware phone system greets you: Login help or filing support request, press 1. Sales, press 2. Contract renewal, press 3. Technical support, press 4. Educational and professional services, press 5. Payments, press 6. Account receivable, press 7. To speak to a receptionist, press 9.
Below are some clips we've found from VMware's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling VMware, now part of Broadcom. Please listen carefully as our menu options have changed. Additionally, this phone line will be discontinued on May thirty first. For new support phone numbers, please visit support dot Broadcom dot com. For procure to pay, press six. For account receivable, press seven. If you would like to repeat these options, press zero. Or to continue, stay on the line.
For assistance with VMware customer connect login or filing a support request, press one.
For sales, press two."
Excerpt from a call with VMware
Saturday, May 18, 2024 10:46 AM

What are the hours and when should I call?

VMware operates the call center for this 877-486-9273 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 289 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this VMware phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like VMware staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call VMware is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 289 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call VMware

In summation, the best day to call VMware is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that VMware staffs the call center well on Thursday.

Calling this VMware Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Sep 5, 2023

There are dozens of reasons why people may need to call VMware to get support with their cloud support software. The company works with businesses, individuals and government clients, so you would think that the demand for technical support would be quite large. You also would think that you should be able to get ahold of a customer service representative at any time, but that is apparently not the case. 

When I called this number, I was first thanked for calling VMware. Next was the first directory of options. A recorded voice told me that for assistance with log-in or filing support requests press 1, for sales press 2, for contract renewal press 3, for technical support press 4, for education and professional services press 5, procure to pay press 6, account receivables press 7, and for a receptionist press 9. The list was read quite fast so I had to press zero for the list to repeat a second time to select the best option. 

Since my question was about potentially purchasing this cloud computing software for my company, I decided it would be best to talk to a receptionist who could direct me to the right office. I had questions about the security of the platform and integration with our current propriety software. 

After pressing nine to talk to a receptionist, I was told that if I was calling or US employee verification press 1, and that all other inquiries should stay on the line. I simply stayed on the line, and soon, pleasant hold music started to play. After about a minute, I was sent directly to a voicemail box that told me to leave a message. It was odd because it didn't even say someone would call me back; it was a typical voicemail box. 

This was a bit off-putting to me since I was not even talking to a specific department, so I decided to call again and, this time, selected the sales department. I was hopeful to talk to someone who could answer my questions since I was a potential customer. 

After pressing sales, I was told that all US and Canadian government employees should press 1, and all other customers stay on the line. After a minute, it told me all sales inquiries must be placed online on their website. I was told to go online, place a sales inquiry, and a member of the sales team will contact me. This was a bit off-putting; you would think they would be more proactive with potential customers to convert them into sales. I'm not sure now if I want to work with a company that doesn't have proper support options. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call VMware

If you have time to do a bit of reading before you call VMware, we recommend you read over some of our problem-specific articles.

What is VMware and what does it do?

VMware is a leading software company specializing in virtualization and cloud computing solutions. Its core technology enables users to run multiple operating systems and applications on a single physical server or device simultaneously. By abstracting computer resources, VMware allows for efficient utilization, improved security, and cost savings. Its virtualization products provide flexible infrastructure for businesses, helping them optimize their IT resources and streamline operations. VMware also offers virtualization solutions for desktops, networks, and storage, enabling organizations to achieve greater agility, scalability, and reliability. With its cloud computing expertise, VMware helps businesses leverage the power of the cloud, facilitating the delivery of applications and services seamlessly across private, public, and hybrid environments. Overall, VMware empowers companies to modernize their IT infrastructure, enhance productivity, and drive innovation.

What are the different products offered by VMware?

VMware offers a diverse range of products designed to enhance virtualization and cloud computing. Their portfolio includes multiple solutions tailored for various needs. One key product is VMware vSphere, a comprehensive virtualization platform enabling organizations to consolidate and manage their infrastructure efficiently. Another notable offering is VMware Horizon, a virtual desktop infrastructure (VDI) solution allowing users to access their desktops and applications from any device securely. Additionally, VMware offers VMware vSAN, a software-defined storage solution, and VMware NSX, a network virtualization platform. They also provide VMware Cloud Foundation, an integrated cloud infrastructure platform, and VMware Tanzu, a portfolio of products designed for modern application development. These products collectively empower businesses to optimize their resources, streamline operations, and accelerate their digital transformation.

Can I run VMware on a Mac?

Yes, you can run VMware on a Mac. VMware provides a platform called VMware Fusion specifically designed for Mac users. With VMware Fusion, you can create and run virtual machines on your Mac, allowing you to install and operate different operating systems like Windows, Linux, and more, alongside macOS. This enables you to seamlessly switch between multiple operating systems without the need to restart your Mac. VMware Fusion also offers various features such as snapshot and cloning, Unity mode for seamless app integration, and support for running demanding applications and 3D graphics. Whether you need to run Windows-only software, test software compatibility, or develop cross-platform applications, VMware Fusion empowers you to do so effortlessly on your Mac.

Top VMware customer service problems

Click the link above to get answers to just about any VMware customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More VMware Customer Service Contacts

There are of course other ways to contact VMware customer service besides the phone. Below we list the best ones, by medium.

VMware Customer Help Desk / Web Support

vmware.com - Customer Service
Online customer service support
As a last, sometimes only, resort- VMware customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is VMware's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a VMware agent. This phone number is VMware's best phone number because 1,734 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-486-9273 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call VMware first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, VMware has 1 phone number. It's not always clear what is the best way to talk to VMware representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for VMware. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like VMware. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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