Union Bank Customer Service

Phone Number & Contact Info

Union Bank's Best Phone Number

Toll-free·Calls Customer Service·Most popular Union Bank number

How do I talk to a live human at Union Bank?

A:Say, "Representative." Next, keep pressing 0 until you are transferred.

Does Union Bank offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-5pm, Sat 8am-5pm PST. The least busy day is Thursday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Union Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say, "Representative." Next, keep pressing 0 until you are transferred.
Below are some clips we've found from Union Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hello? Please listen to this important message. Your account has been to US Bank, and this number will be discontinued in the future. You will now be routed to US Bank. Your call may be monitored or recorded for quality purposes. If you are calling to open a new account or apply a loan, press one. To open a new account or apply for a loan, press one."
Excerpt from a call with Union Bank
Monday, January 15, 2024 2:51 PM

They may ask you to enter information with the dial pad

"Welcome to US Bank. Your call may be monitored or recorded for quality purposes. Due to the Memorial Day holiday, transactions, including deposits, made from May twenty fifth through May twenty eighth will reflect in account balances as of May twenty ninth. You can hear your current balance and recent transactions through our automated system using US Bank dot com or the US Bank mobile app.
If you are calling to open a new account, or apply for a loan, press one.
Please enter your account, card number, or Social Security number."
Excerpt from a call with Union Bank
Saturday, May 25, 2024 4:05 PM

What are the hours and when should I call?

Union Bank operates the call center for this 800-872-2657 phone number Mon-Fri 7am-5pm, Sat 8am-5pm PT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 105 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Union Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Union Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Union Bank is Thursday. The most busy day to call is Monday, which averages 222% more phone calls by comparison. Again, this is based on a sample of 105 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Union Bank

In summation, the best day to call Union Bank is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Union Bank staffs the call center well on Thursday.

Why Customers Call Union Bank

Below is a sample of recent calls to Union Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting old account activity: "I'm trying to ascertain if there's a way to obtain access to my client's online account activity from 2022."
- From a call lasting 11m 5s , Apr 10, 2024 1:57 AM
Account transition: "My account has been transitioned."
- From a call lasting 17s , Jan 1, 2024 8:13 AM

More Union Bank Customer Service Contacts

There are of course other ways to contact Union Bank customer service besides the phone. Below we list the best ones, by medium.

Union Bank Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Union Bank will reply our your email.

Union Bank Customer Help Desk / Web Support

unionbank.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Union Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Union Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Union Bank agent. This phone number is Union Bank's best phone number because 3,360 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-872-2657 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Union Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Union Bank has 1 phone number. It's not always clear what is the best way to talk to Union Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Union Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Union Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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