My call to UPS didn't go as planned, and I'm not sure if that was my fault or not. I didn't have the information it needed in my hands, but also I think that if the system had connected me to an agent I wouldn't have needed it. I wanted to check on a package I'd opened a claim on, and didn't have the tracking number. However, with an open claim, I didn't think I'd need it. It turns out that I definitely needed it in order to get to customer service at any rate.
I understand that UPS probably gets a lot of phone calls on a daily basis, and most of them probably have to do with lost packages or tracking numbers, but that doesn't mean that they should brush off customers who want to speak to an agent. This is basically what they did to me and I didn't appreciate it at all.
To start, when I called an automated voice stated this was UPS and warned me that the call would be monitored and recorded for training purposes. It then told me that I could go online if I wanted to see what the company's privacy practices were. Next, it asked it how it could help me. This is where I think I made my mistake, I said, "track a package" and I think that I should have referred to checking on my claim, but it was too late.
It then asked if I was the sender, receiver, or a third party. I stated that I was the sender, and then it told me that it would need to the tracking number. I said customer service instead of the number since I didn't have it, and it responded, "You can go to claim support to open or manage a claim online. An agent will not be able to open a claim for you. You can also download Mychoice and be notified every time a package is sent to you. However, there may be additional options." It then asked for the tracking number again, so I just said customer service again.
This time it said, "I understand you want to talk to a customer service agent, but I won't be able to help you without a tracking number. Please tell me what your tracking number is." I had no choice but to say customer service again and then it just abruptly hung up on me. I don't appreciate a rudely programmed call system. I'll try again later and try saying check on a claim, but I was too annoyed at that point.
This UPS phone number is ranked #4 out of 5 because 157,950 UPS customers tried our tools and information and gave us feedback after they called. The reason customers call 800-811-1648 is to reach the UPS Billing department for problems like Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue. As far as we can tell, UPS has call center locations in Michigan and you can call during their open hours 24 hours, 7 days. UPS has 5 phone numbers and 15 different ways to get customer help. We've compiled information about 800-811-1648 and ways to call or contact UPS with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling UPS at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-811-1648. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when UPS Billing agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than UPS Once on the phone with UPS's Billing department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 800-811-1648 is UPS's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-742-5877 is their best customer phone number overall, and we have put together a comparison of their 15 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach UPS help by calling them, is that other customers give their customer support at this number a 85% score for their communication skills and a 50% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.