UGG Phone Number

Call UGG customer service faster with GetHuman

  • Calls UGG's Customer Service department
  • The average hold time is 52m
  • Hours are Mon-Sat 10am-7pm EST
  • The best time to call is 10:15am
  • Popular issues for this call center: Returns, Cancel order, Change order, Track order, and Complaint.
  • Reach a live UGG agent: Press 6
  • What you hear when you call: To track a package, press 1. To cancel an order, press 2. To return or exchange from the website, press 3. For unauthorized return or exchange, press 4. For warranties, press 5. For all other questions, press 6.

What to expect when you call

Heard when the phone system first answers
"Thank you for contacting UGGs. Please listen closely to ensure your call is routed to the appropriate representative. If you have your order number and would like track your package, please press one. If you're calling to cancel an order for an item that is now on back order, press two."
Excerpt from a call with UGG
Saturday, February 10, 2024 11:53 PM
The first phone menu
"Thank you for contacting UGGs. Please listen closely to ensure your call is routed to the appropriate representative. And we will send you a text to complete your request. If you are calling about a manufacturer warranty, press five. For all other questions, please press six.
If you have your order number and would like to check your package, please press one.
If you're calling to cancel an order for an item that is now on back order, press two."
Excerpt from a call with UGG
Tuesday, March 26, 2024 8:31 PM
After you press 3
"If you purchase from an unauthorized retailer and are calling about a return or We can process a return or an exchange for items purchased directly on our website for up to thirty days after you've received your product. We no longer provide return labels in the package with your order. But you can easily request an exchange or return for an item on our website where you can scroll down to the bottom of the web page and click on the link for return. Once your item arrives to the warehouse, please expect to return or exchange to be processed within seven to ten business days. You will be emailed a confirmation once your return or exchange has been processed. If you have any additional questions, the easiest way to have them answered is by text.
If you would like to hear this message again, press one.
If you would like to receive this information and a link to our website in a text, press two."
Excerpt from a call with UGG
Saturday, February 10, 2024 11:51 PM

UGG Customer Phone Number 888-432-8530 - Stats

Phone number to dial888-432-8530
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sat 10am-7pm EST
Best time to dial10:15am
Average wait52 minutes
Current wait91 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat
Quality of communication81%
Quality of help71%
Customer votes386
Information last updatedTue Mar 26 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

UGG's Best Toll-Free/800 Customer Phone Number

This is UGG's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UGG agent. This phone number is UGG's Best Phone Number because 1,698 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-432-8530 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call UGG first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, UGG has 1 phone number. It's not always clear what is the best way to talk to UGG representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting UGG - by phone or otherwise

While 888-432-8530 is UGG's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via https://www.ugg.com/help-center.html for Customer Service. If you think this information is inaccurate or know of other ways to contact UGG please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for UGG.

What is GetHuman's Relationship to UGG?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like UGG. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with UGG, including live chat. Visit our UGG Customer Service page for more information.
UGG Customer Service

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