Tufts Healthcare Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Tufts Healthcare?
Q:
Does Tufts Healthcare offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Tufts Healthcare below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Tufts Healthcare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait
What are the hours and when should I call?
Tufts Healthcare operates the call center for this 800-957-6596 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 29 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Tufts Healthcare call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tufts Healthcare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tufts Healthcare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Tufts Healthcare is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 29 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Tufts Healthcare
In summation, the best day to call Tufts Healthcare is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Tufts Healthcare staffs the call center well on Tuesday.
Why Customers Call Tufts Healthcare
If you have time to do a bit of reading before you call Tufts Healthcare, we recommend you read over some of our problem-specific articles.
What is Tufts Healthcare?
Tufts Healthcare is a leading nonprofit health organization dedicated to providing high-quality, patient-centered care to individuals and communities in the United States. With a strong commitment to innovation and compassionate care, Tufts Healthcare serves as an integrated health system that includes a network of hospitals, primary care physicians, specialists, clinics, and health plans.
Tufts Healthcare offers a comprehensive range of medical services, including preventive care, diagnostics, surgeries, rehabilitation, and chronic disease management. The organization strives to enhance the health and well-being of its members by fostering a collaborative and multidisciplinary approach to healthcare delivery.
With a focus on evidence-based medicine and cutting-edge research, Tufts Healthcare ensures that patients receive the most effective and advanced treatments available. Committed to improving population health, Tufts Healthcare also engages in community outreach programs to address societal health issues and promote wellness.
What types of insurance plans does Tufts Healthcare offer?
Tufts Healthcare offers a range of insurance plans to cater to diverse healthcare needs. They provide individual and family plans, including HMO, PPO, and EPO options. These plans offer comprehensive coverage for medical, dental, and vision care. Tufts Healthcare also offers Medicare Advantage plans, serving individuals eligible for Medicare. They provide affordable options with varying levels of coverage, including prescription drug benefits. Additionally, Tufts Healthcare offers employer-sponsored group health plans, allowing businesses to provide their employees access to quality healthcare. These plans can be customized to suit the specific requirements of each organization. With their vast selection of insurance plans, Tufts Healthcare ensures individuals, families, and employers can find the coverage that best fits their healthcare needs.
Does Tufts Healthcare offer any wellness programs or resources?
Yes, Tufts Healthcare offers a variety of wellness programs and resources to promote overall well-being. Our commitment to the health and wellness of our members is evident through our offerings, including access to fitness centers, nutrition counseling, weight management programs, smoking cessation support, stress management resources, and more. We understand the importance of preventative care and strive to empower our members to make proactive choices regarding their health. Our extensive network of healthcare professionals ensures that our members have access to comprehensive care, while our wellness programs and resources supplement traditional medical treatments. At Tufts Healthcare, we are dedicated to supporting our members in leading healthy lifestyles and provide them with the tools and support they need to achieve their wellness goals.
Top Tufts Healthcare customer service problems
Click the link above to get answers to just about any Tufts Healthcare customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Tufts Healthcare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tufts Healthcare agent. This phone number is Tufts Healthcare's best phone number because 174 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-957-6596 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Tufts Healthcare first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Tufts Healthcare has 1 phone number. It's not always clear what is the best way to talk to Tufts Healthcare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Tufts Healthcare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tufts Healthcare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.