What are the different channels for accessing telehealth services?

There are various channels available for accessing telehealth services at Tufts Healthcare. Firstly, you can utilize the Tufts Health Direct mobile app or website, where you can schedule virtual visits with healthcare providers. Secondly, you can connect through the secure messaging feature, allowing you to communicate with healthcare professionals about non-urgent concerns. Additionally, telehealth services can be accessed by calling the Member Services helpline, where representatives can guide you through the process. For behavioral health services, Tufts Healthcare offers virtual therapy sessions through videoconferencing platforms. Furthermore, some health plans include a 24/7 NurseLine, enabling you to speak with registered nurses for medical advice. These various channels ensure convenient and accessible telehealth options for Tufts Healthcare members.