How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Tuft & Needle phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-2, then follow prompts.
Here is how our research team describes the way the Tuft & Needle phone system greets you: This call may be recorded for training and quality purposes. For help with an existing order, please press 1. To learn more about Tuft and Needle products or to place an order, please press 2.
Below are some clips we've found from Tuft & Needle's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Tuft and Needle.
This call may be recorded for training and quality purposes.
For help with an existing order, please press one.
To learn more about Tuft and Needle products or to place an order, please press two."
Excerpt from a call with Tuft & Needle
Thursday, February 15, 2024 5:12 PM
The first phone menu
"Thank you for calling Tuft and Needle.
This call may be recorded for training and quality purposes.
For help with an existing order, please press one.
To learn more about Tuft and Needle products or to place an order, please press two."
Excerpt from a call with Tuft & Needle
Thursday, February 15, 2024 5:12 PM
What are the hours and when should I call?
Tuft & Needle operates the call center for this 877-842-2586 phone number Mon-Sun 9am-11pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of NaN calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tuft & Needle phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tuft & Needle staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Tuft & Needle is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of NaN calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Tuft & Needle is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Tuft & Needle staffs the call center well on Wednesday.
Why call this Tuft & Needle number?
Below is a sample of recent calls to Tuft & Needle, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about missing order item: "I'm calling to find out about an order, and it seems like I'm getting everything but a purse."
- From a call lasting 2m 34s , Feb 15, 2024 5:12 PM
Conclusion and closing notes
This is Tuft & Needle's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tuft & Needle agent. This phone number is Tuft & Needle's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-842-2586 include and other customer service issues. Rather than trying to call Tuft & Needle first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Tuft & Needle has 1 phone number. It's not always clear what is the best way to talk to Tuft & Needle representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Tuft & Needle. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tuft & Needle. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.