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Tuft & Needle Customer FAQ

Top Answers & How-to Guides

What is Tuft & Needle's Phone Number?

The question we are asked most often is about how to talk to Tuft & Needle customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Comfort and Support

Are Tuft & Needle mattresses good for back pain?

Tuft & Needle mattresses are well-regarded for providing comfort and support, especially for back pain sufferers. Their...
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Which bases are compatible with Tuft & Needle mattresses?

Tuft & Needle mattresses work with various bed bases, including platform beds, adjustable frames, and quality box springs. The...
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Setup and Maintenance

How do I clean my Tuft & Needle mattress?

Cleaning a Tuft & Needle mattress involves removing bedding, vacuuming with an upholstery attachment, and treating stains with...
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How do I set up my Tuft & Needle mattress?

Setting up a Tuft & Needle mattress involves unboxing it in the area where it will be used. Remove the packaging carefully and...
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Shipping and Financing

Does Tuft & Needle offer financing options?

Tuft & Needle does offer financing options through third-party partners, allowing customers to make purchases in smaller,...
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How long does shipping take for Tuft & Needle mattresses?

Shipping for Tuft & Needle mattresses generally takes three to five business days, though it may be longer during busy times or...
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Warranty and Trial

Is there a sleep trial for Tuft & Needle mattresses?

Tuft & Needle provides a sleep trial for their mattresses, allowing customers to try them for about one hundred nights at home....
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Can I return my Tuft & Needle mattress after the trial?

Tuft & Needle provides a trial period of one hundred nights for mattresses, allowing for potential returns if customers are...
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What is the warranty on a Tuft & Needle mattress?

Tuft & Needle mattresses come with a warranty lasting ten years from the purchase date, covering defects in materials and...
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What is the policy for defective Tuft & Needle mattresses?

Tuft & Needle has a clear policy for defective mattresses that involves a claim process to assess manufacturing defects like...
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Product Information

What sleeping positions are best for a Tuft & Needle mattress?

Tuft & Needle mattresses cater to various sleeping positions with their adaptive foam. Back sleepers benefit from lumbar...
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Is the Tuft & Needle mattress suitable for heavier individuals?

The Tuft & Needle mattress is suitable for heavier individuals due to its adaptive foam technology, which balances support and...
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Are there different firmness levels for Tuft & Needle mattresses?

Tuft & Needle provides various mattresses featuring different firmness levels to suit diverse sleeping preferences. The...
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What materials are used in Tuft & Needle mattresses?

Tuft & Needle mattresses feature proprietary adaptive foam designed for comfort and pressure relief, along with a high-density...
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How breathable are Tuft & Needle mattresses?

Tuft & Needle mattresses prioritize breathability, utilizing specially designed foam that incorporates graphite and cooling gel...
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