A:Must choose an option 1-9, then follow prompts.Our free phone can also navigate phone menus to get a live human at Tucows for you.
Q:
Does Tucows offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Monday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Tucows below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Tucows phone number to document the phone system.
Here is how our research team describes the way the Tucows phone system greets you: Welcome to Tucows. If you know the extension of the person you're trying to reach, you can dial it at any time. For a company directory, press 1. If you are an existing OpenSRS reseller or would like more information, press 2. If you are a Hover.com customer, press 3. If you are a Ting.com customer, press 4. If you have questions about a domain registered with one of our service provider partners, press 5. For investor relations or media requests, press 6. If you would like general information about Tucows, press 8. If you would like to hear a herd of cows, press 9.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-9, then follow prompts.
Below are some clips we've found from Tucows's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Tucas. If you know the extension of the person you are trying reach, you can dial it at any time.
For a company directory, press one.
If you are an existing OpenSRS reseller or would like more information, press two."
Excerpt from a call with Tucows
Tuesday, February 13, 2024 3:04 PM
The first phone menu
"Welcome to Tucows. If you know the extension of the person you are trying to reach, you can dial it at any time.
For a company directory, press one.
If you are an existing Open SRS reseller or would like more information, press two."
Excerpt from a call with Tucows
Tuesday, February 13, 2024 9:28 PM
What are the hours and when should I call?
Tucows operates the call center for this 800-371-6992 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 19 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Tucows call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tucows phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tucows staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Tucows is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 19 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Tucows is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Tucows staffs the call center well on Monday.
Conclusion and closing notes
This is Tucows's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tucows agent. This phone number is Tucows's best phone number because 114 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-371-6992 include and other customer service issues. Rather than trying to call Tucows first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Tucows has 1 phone number. It's not always clear what is the best way to talk to Tucows representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Tucows. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tucows. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.