Tucows Customer Service Issues

URGENT HELP NEEDED! We are experiencing major issues with Your-Site.com. Our domain was registered with them, and we are facing difficulties in reaching them to release our domain, causing disruptions to our business since 9-27-[redacted]. Despite trying various avenues, including reaching out to ICANN who advised us to contact you, we have had no success. Our website is www.advocacy-inc.org. Please urgently contact us at [redacted]. We have been attempting to communicate with Your-Site since Monday morning with no response. A prompt resolution is crucial.

Hello, I need assistance with verifying my email addresses associated with my domain. The only valid email addresses are [redacted] and [redacted] Despite you mentioning sending a test email, I have not received it in either my inboxes or junk mail folders. Due to concerns of security and inappropriate content being posted on the site, I am considering moving away from your domain. Thank you.

On December 7, [redacted], I purchased a domain through TUCOWS, my Domain Registrar. However, on December 10, [redacted], after I paid and set up my hosting with InMotionHosting (IMH), I learned that my domain was renewed and money was taken from my bank account unexpectedly, as I anticipated renewing through TUCOWS. As of February 22, [redacted], the status of my domain is different: - IMH shows my domain as expired with a 30-day redemption period according to TUCOWS policy. - Whois.net indicates the domain is registered and updated. The domain in question is "infomax-japan.com," and I wish to retain it. I initially chose TUCOWS as my Registrar. I'm unsure how TUCOWS can assist me or if I can expedite the re-registration process without waiting for the full 30-day period.

I am the President of Vternal and we are experiencing difficulty reaching Bob Holmes, the contact for our domain vternal.com. Bob has been unresponsive to multiple attempts to communicate through email, phone, and text over the past few months. While the domain is not set to expire until November [redacted], we are concerned about this situation. Our company, Vternal (a dba of MNC Inc., DB #[redacted]97), needs to regain control of our domain promptly as it is vital for thousands of users. Bob, although the current registrar, has not responded for over three months. Despite being an old friend, we believe there would be no issue if we manage to connect with him. We seek guidance on resolving this matter efficiently to ensure uninterrupted access to our domain for our users.

We have encountered a website, viraiights.com, that is engaged in fraudulent activities by using our images, clips, videos, and diagrams without permission. This unauthorized usage is a violation of our rights. The infringing website has been prohibited from using Shopify due to repeated offenses against us. The following are the official links to our website: virallights.com, virallights.com/collections/all-products, virallights.com/products/skybright-light-tape-bundle, and virallights.com/products/triangle-smart-lights. The infringing website's URLs where our content has been illegally reproduced are: viraiights.com/products/smart-triangle-lights, viraiights.com/products/led-light-tape-mega-bundle, viraiights.com/products/led-light-tape-mega-bundle, and viraiights.com/products/led-light-tape-mega-bundle. We urgently request the removal of our content from viraiights.com to cease the infringement.

I am a Network Solutions customer experiencing issues with our email after receiving a misleading message about server retirement. Our website, www.wellsprg.com, is hosted on Network Solutions, but our email accounts [redacted] and [redacted] were erroneously switched. Network Solutions advised me to contact you to resolve this matter, back up our email, and facilitate a transfer. I can be reached at [redacted], and my spouse Xander Abrams, Ph.D., at [redacted] urgently needs his email restored for his business.

Hello, my name is Reesa Abrams. I'd like to address the email issues we've been experiencing with [redacted] and [redacted] on our website www.wellsprg.com. We need to ensure that these emails are active and functioning properly for sending and receiving messages. It's been 72 hours since we last received any emails. These are crucial business emails linked to our Network Solutions Website: www.wellsprg.com. I recently spoke to Network Solutions, and they mentioned that you have been sponsoring these emails for some time, which I was unaware of. They advised that you would be able to assist in resolving the email problem promptly. Timely resolution is essential for us as the delay is impacting our revenue. Please reach out to me at [redacted] through text or [redacted] I look forward to hearing from you today. Thank you.

My domain name was due to expire by the end of [redacted]. In preparation to switch web providers, I decided to "park" my domain using Yahoo. However, upon checking a whois search, I discovered that tucows is now listed as the domain owner. I initially registered the domain back in [redacted] and have consistently renewed it in 5-year intervals through Network Solutions. Strangely, Network Solutions claims they have no record of my original registration, leaving me puzzled as to how tucows gained ownership. I have been unsuccessful in reaching a real person at Network Solutions or tracing the transfer of ownership. I am unsure of the next steps to take in this situation.

Hello Tucows, I am the owner of a domain registered through your services that was recently purchased by GoDaddy. GoDaddy has charged our credit card for the domain, indicating they are managing the billing now. The domain in question is EASTONSHERETOHELP.ORG with the Registry Domain ID D[redacted][redacted]-LROR. It seems that the credit card on file with Tucows is no longer valid, but GoDaddy was able to bill the Town's credit card with updated information. I am concerned about accessing our account and billing details for this domain, as we may encounter issues next year when it comes time to renew it.

I am trying to use the Opensrs API `get_domains_by_expiredate` in PHP, but I keep getting a "XCP Authentication Failed [redacted]" response even though I have implemented it with the test environment credentials provided by Opensrs. Here is the request I am making as the reseller `cwcsnet`: ```xml

0.9

XCP DOMAIN GET_DOMAINS_BY_EXPIREDATE [redacted]-01-01 [redacted]-11-07 ``` And here is the response I receive: ```xml

0.9

0 XCP Authentication Failed [redacted] ``` I would appreciate any help or solution you can provide.