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TriMet Customer Service

Phone Number & Contact Info

TriMet's Best Phone Number

503-238-7433
Calls Customer Service·Most popular TriMet number
Q:

How do I talk to a live human at TriMet?

A:Press 7
Q:

Does TriMet offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this TriMet phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 7

What are the hours and when should I call?

TriMet operates the call center for this 503-238-7433 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,164 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TriMet phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TriMet staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TriMet is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 1,164 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call TriMet

In summation, the best day to call TriMet is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TriMet staffs the call center well on Friday.

Why Customers Call TriMet

If you have time to do a bit of reading before you call TriMet, we recommend you read over some of our problem-specific articles.

How does TriMet accommodate individuals with disabilities?

TriMet is committed to providing accessible transportation for individuals with disabilities. We offer a range of accommodations to ensure equal access for all passengers. Our buses and trains are equipped with ramps or lifts, making them accessible to individuals using mobility devices such as wheelchairs or walkers. Priority seating is available for passengers with disabilities, and our operators are trained to assist individuals when needed. We also provide special services such as LIFT, a door-to-door service for those unable to use fixed-route transit. Additionally, we have audible and visual announcements on board our vehicles to aid individuals with hearing or visual impairments. TriMet is dedicated to creating a safe and inclusive transit experience for individuals with disabilities to enhance their mobility and independence.

What is the cost of riding TriMet?

The cost of riding TriMet varies depending on several factors. For adult passengers, a 2.5-hour ticket costs $2.50, while a day pass is available for $5.00, allowing unlimited rides until the end of service for that day. TriMet also offers affordable options for seniors and individuals with disabilities, with discounted fares of $1.25 for a 2.5-hour ticket and $2.50 for a day pass. Youth between the ages of 7 and 17 can ride for $1.25 for a 2.5-hour ticket or $2.50 for a day pass. Children aged 6 and under can ride for free when accompanied by a paying passenger. Additionally, there are monthly and annual pass options for frequent riders. It's important to check TriMet's website for the most up-to-date fare information.

What are the peak hours for TriMet?

The peak hours for TriMet, the public transit agency in Portland, Oregon, typically occur on weekdays from 6:30 am to 9:00 am and from 3:30 pm to 6:30 pm. These time frames align with the rush hour periods, when commuters are traveling to and from work or school. During these peak hours, buses, MAX light rail, and WES commuter rail services experience higher demand and can be more crowded. To accommodate the increased ridership, TriMet aims to provide more frequent service on major routes and deploy additional vehicles when possible. Travelers are advised to plan their trips accordingly and allow extra time for possible delays during these peak hours. Information regarding specific schedules and alternative routes can be accessed through TriMet's official website or customer service channels.

Top TriMet customer service problems

Click the link above to get answers to just about any TriMet customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More TriMet Customer Service Contacts

There are of course other ways to contact TriMet customer service besides the phone. Below we list the best ones, by medium.

TriMet Customer Help Desk / Web Support

trimet.org - Customer Service
Online customer service support
As a last, sometimes only, resort- TriMet customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is TriMet's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TriMet agent. This phone number is TriMet's best phone number because 6,984 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 503-238-7433 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call TriMet first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, TriMet has 1 phone number. It's not always clear what is the best way to talk to TriMet representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for TriMet. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TriMet. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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