A:Calling this Trend Micro number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Trend Micro for you.
Q:
Does Trend Micro offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 5am-5pm PST.The least busy day is Friday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
Toll-free · Mon-Fri 5am-5pm PST · Press 1(billing) then press 0 a couple of times OR choose Option 3 for technical assistance · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Trend Micro below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Trend Micro phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Trend Micro number should go right to a real human being
Below are some clips we've found from Trend Micro's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Welcome to Trend Micro technical support center for enterprise.
Please enter your eight digit support case number including any leading zeros followed by the pound or hash button."
Excerpt from a call with Trend Micro
Monday, June 3, 2024 4:47 PM
The first phone menu
"Welcome to Trend Micro technical support center for enterprise.
For web security products, press six.
For worry free and all other products, press eight.
For home and home office products, press nine.
If you are a managed XDR or service one complete customer, please press zero.
If you are calling about Apex products, or other endpoint products, press one.
For CloudOne and deep security products, press two."
Excerpt from a call with Trend Micro
Wednesday, October 9, 2024 9:04 PM
In fact, much of this information on this page is superfluous because this Trend Micro phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Trend Micro operates the call center for this 877-338-7363 phone number Mon-Fri 5am-5pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Trend Micro call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Trend Micro phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Trend Micro staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Trend Micro is Friday.The most busy day to call is Monday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Trend Micro is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Trend Micro staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Trend Micro
If you have time to do a bit of reading before you call Trend Micro, we recommend you read over some of our problem-specific articles.
Trend Micro is a leading cybersecurity company providing a wide range of advanced security solutions to protect individuals and businesses from various online threats. With over 30 years of experience, Trend Micro offers innovative software and services designed to safeguard against malware, ransomware, phishing attacks, data breaches, and other cyber risks. Their comprehensive suite of security solutions includes antivirus software, internet security, endpoint protection, cloud security, network defense, and mobile device security. Trend Micro's solutions utilize advanced technologies such as artificial intelligence and machine learning to detect and prevent emerging threats efficiently. By constantly monitoring global threat intelligence and leveraging their expertise, Trend Micro ensures optimal protection for individuals, organizations, and government agencies against the ever-evolving cyber landscape.
Trend Micro offers a 30-day money-back guarantee on all of its products. If you are not satisfied with your purchase within this time frame, you can request a refund by contacting their customer support. To be eligible for a refund, you must provide the order number, and the refund request should be made within 30 days of the original purchase date. After verifying your details, Trend Micro will process the refund according to the original method of payment. It's important to note that any shipping or handling fees are non-refundable. In case your purchase was made through a third-party reseller, such as a retail store or website, their refund policy may differ, so it's best to check with them directly.
Trend Micro offers a comprehensive range of products designed to protect individuals and businesses from cyber threats. Their product portfolio includes solutions for both home and business use. For consumers, Trend Micro provides antivirus and internet security software, ensuring real-time protection against viruses, malware, ransomware, and other online dangers. They also offer privacy protection software that safeguards personal information and secures online transactions. Trend Micro's business solutions encompass advanced endpoint protection, email and web security, network defense, and cloud security. Additionally, they provide specialized solutions for secure cloud migration and virtualization security. Trend Micro's products are designed to be user-friendly, feature-rich, and highly effective against evolving cyber threats, catering to the diverse needs and requirements of individuals and organizations alike.
Click the link above to get answers to just about any Trend Micro customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Trend Micro, and their purpose. Are any of these similar to the reason you are trying to call?
Renew membership and purchase security: "I'm a member and expired in February. I'm trying to buy the security for three computers."
- From a call lasting 11m 8s , Jul 2, 2024 11:01 PM
More Trend Micro Customer Service Contacts
There are of course other ways to contact Trend Micro customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Trend Micro provides this option.
As a last, sometimes only, resort- Trend Micro customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Trend Micro's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Trend Micro agent. This phone number is Trend Micro's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-338-7363 include and other customer service issues. Rather than trying to call Trend Micro first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Trend Micro has 3 phone numbers. It's not always clear what is the best way to talk to Trend Micro representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Trend Micro. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Trend Micro. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.