Trend Micro Customer Service

Phone Number & Contact Info

Trend Micro's Best Phone Number

877-338-7363
Toll-free·Calls Customer Service·Most popular Trend Micro number
Q:

How do I talk to a live human at Trend Micro?

A:Calling this Trend Micro number should go right to a real human being
Q:

Does Trend Micro offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 5am-5pm PST. The least busy day is Wednesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Trend Micro Customer Phone Numbers

Small & Medium Business Customer Service

888-608-1009
Toll-free · Mon-Fri 5am-5pm PST · Press 3 ·

Website Assistance

800-864-6027
Toll-free · Mon-Fri 5am-5pm PST · Press 1(billing) then press 0 a couple of times OR choose Option 3 for technical assistance ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Trend Micro phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Trend Micro number should go right to a real human being
Below are some clips we've found from Trend Micro's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Welcome to Trend Micro technical support center for enterprise. Please enter your eight digit support case number including any leading zeros followed by the pound or hash button."
Excerpt from a call with Trend Micro
Monday, June 3, 2024 4:47 PM
In fact, much of this information on this page is superfluous because this Trend Micro phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Trend Micro operates the call center for this 877-338-7363 phone number Mon-Fri 5am-5pm PT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 129 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Trend Micro phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Trend Micro staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Trend Micro is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 129 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Trend Micro

In summation, the best day to call Trend Micro is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Trend Micro number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Trend Micro

If you have time to do a bit of reading before you call Trend Micro, we recommend you read over some of our problem-specific articles.

What is Trend Micro?

Trend Micro is a leading cybersecurity company providing a wide range of advanced security solutions to protect individuals and businesses from various online threats. With over 30 years of experience, Trend Micro offers innovative software and services designed to safeguard against malware, ransomware, phishing attacks, data breaches, and other cyber risks. Their comprehensive suite of security solutions includes antivirus software, internet security, endpoint protection, cloud security, network defense, and mobile device security. Trend Micro's solutions utilize advanced technologies such as artificial intelligence and machine learning to detect and prevent emerging threats efficiently. By constantly monitoring global threat intelligence and leveraging their expertise, Trend Micro ensures optimal protection for individuals, organizations, and government agencies against the ever-evolving cyber landscape.

What is Trend Micro's refund policy?

Trend Micro offers a 30-day money-back guarantee on all of its products. If you are not satisfied with your purchase within this time frame, you can request a refund by contacting their customer support. To be eligible for a refund, you must provide the order number, and the refund request should be made within 30 days of the original purchase date. After verifying your details, Trend Micro will process the refund according to the original method of payment. It's important to note that any shipping or handling fees are non-refundable. In case your purchase was made through a third-party reseller, such as a retail store or website, their refund policy may differ, so it's best to check with them directly.

What products does Trend Micro offer?

Trend Micro offers a comprehensive range of products designed to protect individuals and businesses from cyber threats. Their product portfolio includes solutions for both home and business use. For consumers, Trend Micro provides antivirus and internet security software, ensuring real-time protection against viruses, malware, ransomware, and other online dangers. They also offer privacy protection software that safeguards personal information and secures online transactions. Trend Micro's business solutions encompass advanced endpoint protection, email and web security, network defense, and cloud security. Additionally, they provide specialized solutions for secure cloud migration and virtualization security. Trend Micro's products are designed to be user-friendly, feature-rich, and highly effective against evolving cyber threats, catering to the diverse needs and requirements of individuals and organizations alike.

Top Trend Micro customer service problems

Click the link above to get answers to just about any Trend Micro customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Trend Micro Customer Service Contacts

There are of course other ways to contact Trend Micro customer service besides the phone. Below we list the best ones, by medium.

Trend Micro Customer Service Live Chat

esupport.trendmicro.com - Customer Service
Trend Micro Consumer Chat Support
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Trend Micro provides this option.

Trend Micro Customer Help Desk / Web Support

esupport.trendmicro.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Trend Micro customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Trend Micro's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Trend Micro agent. This phone number is Trend Micro's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-338-7363 include and other customer service issues. Rather than trying to call Trend Micro first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Trend Micro has 3 phone numbers. It's not always clear what is the best way to talk to Trend Micro representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Trend Micro. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Trend Micro. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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