How do I talk to a human at this Trend Micro number?
A:Press 1(billing) then press 0 a couple of times OR choose Option 3 for technical assistance
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 5am-5pm PST.The least busy day is Monday, and the most busy day is Thursday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Trend Micro Website Assistance?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Monday.
This is the #3 most popular Trend Micro phone number out of 3. Click above to go back to the main customer service number and other contact information, including Trend Micro email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Trend Micro phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1(billing) then press 0 a couple of times OR choose Option 3 for technical assistance
Below are some clips we've found from Trend Micro's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for contacting Trend Micro consumer support.
Did you know that you can get answers from our AI powered assistant, Trend companion?
Just log in at trend micro dot com slash help.
It's a fast and convenient way to find solutions to common questions.
And troubleshoot issues. Again, it's trend micro dot com slash help.
If you need help installing your Trend Micro product, press one.
To check your auto renew status or request for refund, press two."
Excerpt from a call with Trend Micro
Monday, June 3, 2024 4:57 PM
What are the hours and when should I call?
Trend Micro operates the call center for this 800-864-6027 phone number Mon-Fri 5am-5pm PT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 129 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Trend Micro phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Trend Micro staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Trend Micro is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 129 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Trend Micro is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Trend Micro number, but it is also the day with the shortest hold times.