Transportation Security Agency Customer Service

Phone Number & Contact Info

Transportation Security Agency's Best Phone Number

866-289-9673
Toll-free·Calls Customer Service·Most popular Transportation Security Agency number
Q:

How do I talk to a live human at Transportation Security Agency?

A:Must press 1 at the first menu.
Q:

Does Transportation Security Agency offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-11pm, Sat-Sun 9am-8pm EST. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Transportation Security Agency phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must press 1 at the first menu.
Here is how our research team describes the way the Transportation Security Agency phone system greets you: If you are calling in regards to COVID travel restrictions, press 1.
Below are some clips we've found from Transportation Security Agency's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"State the reason for your call."
Excerpt from a call with Transportation Security Agency
Wednesday, March 27, 2024 2:39 PM

They may ask you to say or enter information

"Welcome to the Transportation Security Administration contact center. Your call may be monitored or recorded. We are currently experiencing higher than usual call volumes. Did you know, you can email TSA using the forms available on t s a dot gov?
We are able to answer ninety percent of emails within forty eight hours.
To report a specific credible threat or suspicious activity, press or say one."
Excerpt from a call with Transportation Security Agency
Saturday, June 15, 2024 5:42 PM

What are the hours and when should I call?

Transportation Security Agency operates the call center for this 866-289-9673 phone number Mon-Fri 8am-11pm, Sat-Sun 9am-8pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of NaN calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Transportation Security Agency phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Transportation Security Agency staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Transportation Security Agency is Friday. The most busy day to call is Thursday. Again, this is based on a sample of NaN calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Transportation Security Agency

In summation, the best day to call Transportation Security Agency is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Transportation Security Agency staffs the call center well on Friday.

Why Customers Call Transportation Security Agency

Below is a sample of recent calls to Transportation Security Agency, and their purpose. Are any of these similar to the reason you are trying to call?
ID paperwork assistance: "I need to speak to someone about ID paperwork."
- From a call lasting 4m 25s , Apr 16, 2024 6:29 PM
Unclear purpose: ""
- From a call lasting 2m 55s , Mar 27, 2024 2:39 PM

More Transportation Security Agency Customer Service Contacts

There are of course other ways to contact Transportation Security Agency customer service besides the phone. Below we list the best ones, by medium.

Transportation Security Agency Customer Service on X (formerly Twitter)

twitter.com/AskTSA - Customer Service
Use the link to connect with customer service through Twitter
@AskTSA - Customer Service
Use the link to connect with customer service through Twitter
Transportation Security Agency, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Transportation Security Agency Customer Help Desk / Web Support

tsa.gov - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Transportation Security Agency customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Transportation Security Agency's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Transportation Security Agency agent. This phone number is Transportation Security Agency's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-289-9673 include Identification Question, Pre Check Status, Can I Bring This With Me, Lost Item, Refund a Charge and other customer service issues. Rather than trying to call Transportation Security Agency first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Transportation Security Agency has 1 phone number. It's not always clear what is the best way to talk to Transportation Security Agency representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Transportation Security Agency. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Transportation Security Agency. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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