Tory Burch Customer Service

Phone Number & Contact Info

Tory Burch's Best Phone Number

866-480-8679
Toll-free·Calls Customer Service·Most popular Tory Burch number
Q:

How do I talk to a live human at Tory Burch?

A:Calling this Tory Burch number should go right to a real human being
Q:

Does Tory Burch offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 8am-12am EST. The least busy day is Tuesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Tory Burch phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Tory Burch number should go right to a real human being
Below are some clips we've found from Tory Burch's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling Tory Burch, A client services specialist will be happy to assist you. For quality purposes, our communications with you may be monitored or recorded. Did you know you can place a new order, check the status of an existing order, track delivery of an existing order, or even process a return or exchange using tory burch dot com. It's easy. Simply create a my account, or sign in to your existing my account for easy to use self service options.
For all other inquiries, please select from the following menu.
Press or say one to place a new order."
Excerpt from a call with Tory Burch
Wednesday, April 10, 2024 6:10 PM

The first phone menu

"Thank you for calling Tory Burch. A client services specialist will be happy to assist you. For quality purposes, our communications with you may be monitored or recorded. Did you know you can place a new order? Check the status of an existing order, track delivery of an existing order, or even process a return or exchange using tory burch dot com. It's easy. Simply create a my account, or sign in to your existing my account for easy to use self service options. For all other inquiries, please select from the following menu.
Press or say one to place a new order.
Please press or say two for assistance with an existing order, which includes order status, returns and exchanges, lost or missing packages, and price adjustments."
Excerpt from a call with Tory Burch
Sunday, March 17, 2024 1:52 PM

After you press 2

"For assistance with a lost or missing package, please press one.
For assistance with a price adjustment, please press two."
Excerpt from a call with Tory Burch
Sunday, March 17, 2024 1:52 PM
In fact, much of this information on this page is superfluous because this Tory Burch phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Tory Burch operates the call center for this 866-480-8679 phone number Mon-Sun 8am-12am ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 54 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tory Burch phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tory Burch staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Tory Burch is Tuesday. The most busy day to call is Thursday, which averages 500% more phone calls by comparison. Again, this is based on a sample of 54 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Tory Burch

In summation, the best day to call Tory Burch is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Tory Burch staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Tory Burch

If you have time to do a bit of reading before you call Tory Burch, we recommend you read over some of our problem-specific articles.

Are there any promotions or discounts available?

Yes, there are promotions and discounts available at Tory Burch. The company occasionally offers sales and promotions, such as seasonal discounts, holiday promotions, and special offers. These can include discounts on select items, markdowns on past collections, or limited-time deals. Customers can also sign up to receive the Tory Burch newsletter to stay updated on new promotions and exclusive offers. Additionally, there may be occasional promotions available through Tory Burch's social media channels or through affiliated partners. It is recommended to check the website or subscribe to the newsletter for the latest promotions and discounts available.

Is there an international shipping option?

Yes, Tory Burch offers international shipping for customers outside of the United States. They understand the desire for their products from customers globally and strive to make their brand accessible worldwide. International shipping options are available, allowing customers to purchase their favorite Tory Burch items no matter where they are located. Whether you are in Europe, Asia, or any other part of the world, you can enjoy the luxury and style of Tory Burch products delivered right to your doorstep. Please note that shipping fees and delivery times may vary depending on the destination. For further details and to explore the countries they ship to, please visit their website or contact their customer service team.

Can I track my order?

Yes, customers can easily track their orders placed with Tory Burch. Once an order is confirmed, customers receive a tracking number via email. With this tracking number, they can easily monitor the progress of their shipment. By visiting the Tory Burch website and navigating to the "Track Your Order" section, customers can enter their tracking number to obtain real-time updates on their package. Additionally, customers can opt for text message notifications to stay informed about the status of their delivery. Tory Burch prioritizes transparency and keeps customers well-informed throughout the order fulfillment process, ensuring a seamless shopping experience.

Top Tory Burch customer service problems

Click the link above to get answers to just about any Tory Burch customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Tory Burch, and their purpose. Are any of these similar to the reason you are trying to call?
Quality issue with purse: "Hi. I purchased a purse and the handle broke off, can't fix it, over a month old, bought through a retailer."
- From a call lasting 9m 14s , Apr 10, 2024 6:10 PM
Return/exchange inquiry: "I purchased a cross bag and a slipper online, but the slipper is too big, can I return it in a store?"
- From a call lasting 7m 9s , Mar 17, 2024 1:52 PM
Return request assistance: "I want to return the sandal, but I don't know how to do it."
- From a call lasting 3m 37s , Feb 28, 2024 8:48 PM
Processing order: "Fine. I'll go ahead and process my item right away."
- From a call lasting 8m 32s , Feb 22, 2024 5:17 PM

More Tory Burch Customer Service Contacts

There are of course other ways to contact Tory Burch customer service besides the phone. Below we list the best ones, by medium.

Tory Burch Customer Email Addresses

inquiries@toryburch.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Tory Burch will reply our your email.

Conclusion and closing notes

This is Tory Burch's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tory Burch agent. This phone number is Tory Burch's best phone number because 234 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-480-8679 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Tory Burch first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Tory Burch has 1 phone number. It's not always clear what is the best way to talk to Tory Burch representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Tory Burch. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tory Burch. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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