A:Press 1 for english, Then you must choose an option 1-8, Then follow prompts.
Q:
Does Toast offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Friday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Toast phone number to document the phone system.
Here is how our research team describes the way the Toast phone system greets you: Thank you for contacting Toast. Please listen carefully as our selection options have changed. Please select your language preference for the remainder of this interaction. To continue in English, please press 1. Please be aware that all calls are recorded for quality and training purposes. If you're calling in regards to Toast tables, TOAST retail, or Toast sites, press 1. If you're calling in regards to a physical piece of hardware purchased from Toast, please press 2. If you're calling about your menu prep, station, catering and events, or online ordering and delivery, including partners such as DoorDash and Grubhub, press 3. If you are calling in regards to credit card processing, billing and invoices, or any account-related questions, please press 4. If you're currently experiencing issues with your Meraki router or Unify access points issued by Toast, or if you're currently experiencing offline mode on two or more devices, please press 5. If you are a Toast Payroll user calling in regards to employee management, timesheets, payroll processing, or payroll taxes, please press 6. If you are calling in regards to Toast cards, please press 7. For further options, please press 8.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for english, Then you must choose an option 1-8, Then follow prompts
What are the hours and when should I call?
Toast operates the call center for this 617-682-0225 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 5,943 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Toast phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Toast staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Toast is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 5,943 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Toast
In summation, the best day to call Toast is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Toast staffs the call center well on Friday.
Why Customers Call Toast
If you have time to do a bit of reading before you call Toast, we recommend you read over some of our problem-specific articles.
Toast is a comprehensive restaurant management platform that caters to the needs of the modern foodservice industry. It revolutionizes the way restaurants operate by seamlessly integrating various functionalities such as point of sale (POS), online ordering, inventory management, and employee scheduling into one powerful solution. With its user-friendly interface and advanced technology, Toast helps streamline operations, enhance customer experience, and boost overall efficiency. Whether you own a small café or a bustling restaurant, Toast provides robust tools to manage orders, payments, and receipts effortlessly. It empowers businesses with real-time reporting and analytics, enabling owners to make data-driven decisions that drive growth. With its cloud-based nature, Toast ensures easy and secure access to crucial business data from anywhere, anytime. Simply put, Toast is a game-changing software designed to optimize restaurant operations and deliver exceptional dining experiences.
Yes, Toast is available internationally. As a global brand, Toast is committed to providing its products and services worldwide. Whether you're in North America, Europe, Asia, or any other continent, you can enjoy the benefits of Toast. With a strong presence in multiple countries, Toast has expanded its reach and partner network to ensure seamless operations for international customers. It provides multilingual support and offers features tailored to local markets while maintaining a consistent user experience. By investing in global infrastructure and compliance with international regulations, Toast enables restaurants and businesses around the world to streamline their operations, enhance customer experiences, and drive growth. Wherever you are, Toast is ready to help you succeed.
Toast is a user-friendly and efficient restaurant management platform that simplifies operations and improves guest experiences. It operates on two key components: a handheld Toast tablet and a cloud-based system. The Toast tablet acts as a digital point-of-sale (POS) system, allowing staff to take orders, process payments, and manage table layouts seamlessly. The cloud-based system stores all data and provides real-time insights, making it accessible from anywhere. With features like menu customization, inventory management, and employee scheduling, Toast streamlines administrative tasks, saving time and reducing errors. Furthermore, it integrates with other restaurant tools, such as online ordering platforms and loyalty programs, enhancing efficiency and customer engagement. In summary, Toast's combination of intuitive hardware and smart software revolutionizes the way restaurants operate, enabling them to deliver exceptional service and thrive in today's competitive industry.
Click the link above to get answers to just about any Toast customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Toast is extracted from issues that customers have reported to GetHuman.
This is Toast's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Toast agent. This phone number is Toast's best phone number because 35,660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 617-682-0225 include and other customer service issues. Rather than trying to call Toast first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Toast has 1 phone number. It's not always clear what is the best way to talk to Toast representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Toast. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Toast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.