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Ticketmaster Customer Service

Phone Number & Contact Info

Ticketmaster's Best Phone Number

800-653-8000
Toll-free·Calls Customer Service·Most popular Ticketmaster number
Q:

How do I talk to a live human at Ticketmaster?

A:Keep pressing 0.
Q:

Does Ticketmaster offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-830pm, Sat 9am-7pm, Sun 9am-6pm EST. The least busy day is Wednesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 15 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ticketmaster phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep pressing 0

What are the hours and when should I call?

Ticketmaster operates the call center for this 800-653-8000 phone number Mon-Fri 9am-830pm, Sat 9am-7pm, Sun 9am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 22,773 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ticketmaster phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ticketmaster staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ticketmaster is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 22,773 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Ticketmaster

In summation, the best day to call Ticketmaster is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ticketmaster staffs the call center well on Wednesday.

Calling this Ticketmaster Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 5, 2024

Ticketmaster is a ticket sales company that operates throughout the United States and within several other countries. As one of the top ticket sellers in the country, Ticketmaster gets a lot of customer service requests each and every day.

Why Do People Call Ticketmaster Customer Support?

People call Ticketmaster customer support for a range of reasons, including:

  • Questions about ticket orders
  • Ticket delivery tracking
  • Questions about premiums that come with tickets
  • Requests for changes, refunds or cancellations
  • Technical support for using the Ticketmaster website or mobile app
  • Problems with printing or using a ticket

Best Practices for Calling Ticketmaster Customer Service

Here are some of our best tips for helping to ensure that your call to Ticketmaster customer service goes smoothly:

  • Make sure you are calling the right number. Ticketmaster has different numbers in the countries in which it operates. In addition, it has a separate TDD number for people who are deaf or hearing impaired, as well as a dedicated line for people who have purchased tickets to "arts" events, including the ballet and the symphony.
  • Before calling, make sure that you have any necessary information in front of you. This information may include ticket confirmation numbers, dates and times of events, billing statements from your credit card company or any correspondence between you and Ticketmaster that is relevant to your case.
  • Have pen and paper handy so you can take notes during your call. You may need to record confirmation or cancellation numbers or take down the name of the representative who assists you.

How do Consumers Feel About Calling Ticketmaster Customer Service?

Ticketmaster has historically had customer relations problems, primarily due to the company adding additional fees to ticket prices that were not always obvious at the beginning of the purchase process.

Another issue is that since Ticketmaster is a third-party business that does not actually own the venues it sells tickets for, the company has limited power when it comes to addressing problems with a specific venue.

What Kind of Issues can Ticketmaster Customer Service Representative Resolve?

Ticketmaster customer service representatives can resolve a range of issues, including questions about tickets and ticket delivery, issues surrounding credit card charges and ticket pricing, and the possibility that a ticket was issued for the wrong class of seating.

Customer support agents can also, when possible, assist with ticket changes and refunds.

What Can't Be Resolved With a Call to Ticketmaster Customer Service?

Venues set their own policies on some issues, such as seating and age-restrictions: Ticketmaster isn't able to intervene if a customer purchases tickets to a show without understanding these policies. In many cases, tickets are non-refundable and Ticketmaster is not authorized to initiate refunds to purchasers.

Individuals who purchase tickets issued by Ticketmaster through a third party, such as a "scalper" or someone who sells tickets on eBay or Facebook, often have no protection against fraud. Ticketmaster is not obligated to assist individuals who purchase a ticket through an unauthorized seller.

What Should You Do If You Have an Unsuccessful Call with Ticketmaster?

If you've tried resolving an issue or getting an answer to a question by calling Ticketmaster and yet hung up the phone feeling dissatisfied, don't give up. You may still have options.

  • First, review any notes that you took during your original call. If you don't have any notes, try and recall what happened during your conversation and write it down. This information can be very helpful if you have to escalate your case.
  • Next, call Ticketmaster back. The next representative you speak to may be better able to assist you.
  • If a second call does not resolve your problem, consider getting in touch with Ticketmaster through a different method. If you have already purchased your ticket, log into your account online and request a live chat. Other options include getting in touch via email or through social media. All of these options have the advantage of providing you with a written transcript of your conversation.
  • If Ticketmaster remains unresponsive, Try sending a letter through postal mail. Be sure to request tracking and delivery confirmation. This is not a fast option, but it does show Ticketmaster that you are serious about this issue and your letter may end up in the hands of somebody who will be able to take the time to read it and take effective action on your case.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Ticketmaster

If you have time to do a bit of reading before you call Ticketmaster, we recommend you read over some of our problem-specific articles.

What is Ticketmaster's refund policy?

Ticketmaster's refund policy aims to provide flexibility and satisfaction to its customers. For events that are canceled, rescheduled, or significantly changed, customers will automatically receive a refund. However, if an event is still scheduled, Ticketmaster allows ticket holders to request a refund within a specified timeframe. For postponed events, tickets usually remain valid for the new date, but refund options may be available upon request. Additionally, if customers cannot attend an event due to unforeseen circumstances, Ticketmaster offers a Ticket Insurance option that provides refunds for covered reasons. To initiate a refund, customers can log in to their Ticketmaster account, locate the order, and follow the instructions. Refunds are typically processed within a specific timeframe and returned to the original mode of payment. The refund policy ensures transparency and customer protection while maintaining the excitement of live events.

How Do I Purchase Tickets with Ticketmaster?

Customers can purchase tickets either online, in person, or over the phone with these helpful tips.

What payment methods does Ticketmaster accept?

Ticketmaster accepts various payment methods to cater to customers' preferences. You can conveniently purchase tickets using major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, Ticketmaster also accepts debit cards issued by these major providers. Another convenient option is utilizing your PayPal account to complete your ticket purchase. For some events, alternative payment methods like Apple Pay and Google Pay may also be available. It's important to note that specific payment methods may vary by event or country, so it's advisable to review the payment options displayed on the checkout page while purchasing tickets. With Ticketmaster's wide range of payment methods, customers have flexibility and ease in securing their desired event tickets.

Top Ticketmaster customer service problems

Click the link above to get answers to just about any Ticketmaster customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Ticketmaster is extracted from issues that customers have reported to GetHuman.
Ticketmaster issues reported to GetHuman

More Ticketmaster Customer Service Contacts

There are of course other ways to contact Ticketmaster customer service besides the phone. Below we list the best ones, by medium.

Ticketmaster Customer Service Live Chat

help.ticketmaster.com - Fan Support
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ticketmaster provides this option.

Ticketmaster Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Ticketmaster will reply our your email.

Ticketmaster Customer Service on X (formerly Twitter)

@TMFanSupport - Customer Service
Customer service twitter feed
Ticketmaster, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Ticketmaster Customer Help Desk / Web Support

help.ticketmaster.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Ticketmaster customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ticketmaster's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ticketmaster agent. This phone number is Ticketmaster's best phone number because 136,638 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-653-8000 include Track an Order, Missing Tickets, Purchase Tickets, Refund a Charge, Special Request and other customer service issues. The Ticketmaster call center that you call into has employees from West Virginia, Texas, Virginia, Canada and is open Mon-Fri 9am-830pm, Sat 9am-7pm, Sun 9am-6pm ET according to customers. In total, Ticketmaster has 1 phone number. It's not always clear what is the best way to talk to Ticketmaster representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ticketmaster. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ticketmaster. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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