The Plain Dealer Customer Service

Phone Number & Contact Info

The Plain Dealer's Best Phone Number

800-362-0727
Toll-free·Calls Customer Service·Most popular The Plain Dealer number
Q:

How do I talk to a live human at The Plain Dealer?

A:Must choose an option 1-7.
Q:

Does The Plain Dealer offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-5pm, Sat 7am-11am, Sun 7am-2pm EST. The least busy day is Monday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this The Plain Dealer phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-7.
Here is how our research team describes the way the The Plain Dealer phone system greets you: Circulation, home delivery concerns: press 1. Classified advertising: press 2. Death notices: press 3. Human resources: press 4.

What are the hours and when should I call?

The Plain Dealer operates the call center for this 800-362-0727 phone number Mon-Fri 7am-5pm, Sat 7am-11am, Sun 7am-2pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 1,242 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this The Plain Dealer phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like The Plain Dealer staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call The Plain Dealer is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 1,242 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call The Plain Dealer

In summation, the best day to call The Plain Dealer is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this The Plain Dealer number, but it is also the day with the shortest hold times.

Why Customers Call The Plain Dealer

If you have time to do a bit of reading before you call The Plain Dealer, we recommend you read over some of our problem-specific articles.

How Do I Let The Plain Dealer About a Missing Delivery?

If you are a subscriber to Cleveland, Ohio's Plain Dealer, and you have missed a delivery, you can take steps to recover your missing edition. You can call the Plain Dealer and report the matter via telephone, or you can make a report online through your account portal. Reports made before 9 a.m. are sent to field teams for redelivery. Reports after 9 a.m. generate a delivery the next day or an electronic edition for same-day delivery.

Top The Plain Dealer customer service problems

Click the link above to get answers to just about any The Plain Dealer customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to The Plain Dealer, and their purpose. Are any of these similar to the reason you are trying to call?
Delivery issue: "I'm calling about a delivery issue I'm experiencing."
- From a call lasting 1m 45s , Feb 20, 2024 8:00 PM

More The Plain Dealer Customer Service Contacts

There are of course other ways to contact The Plain Dealer customer service besides the phone. Below we list the best ones, by medium.

The Plain Dealer Customer Help Desk / Web Support

plaindealer.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- The Plain Dealer customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is The Plain Dealer's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a The Plain Dealer agent. This phone number is The Plain Dealer's best phone number because 7,452 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-362-0727 include Delivery problem, Cancel subscription, Complaint, Lower my bill and other customer service issues. Rather than trying to call The Plain Dealer first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, The Plain Dealer has 1 phone number. It's not always clear what is the best way to talk to The Plain Dealer representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for The Plain Dealer. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like The Plain Dealer. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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