The Plain Dealer Customer Service Issues

I did not receive my Plain Dealer today, Sunday, August 26, [redacted]. I have contacted the circulation department twice already. If you do deliver again, please leave the paper closer to the front door instead of on the sidewalk. If there are no improvements in your service, I will cancel my subscription and expect a refund for the last bill paid for such poor service. - R. G., [redacted] Harbour Light Drive, North Royalton, Ohio [redacted].

In the last six months, there has been a change in our delivery person. Since then, I have found my newspaper in various unsuitable places such as the driveway, the road, and even the ditch. I have a designated tube marked "Plain Dealer," which seems to be ignored by the new delivery person. I have tried to address this issue with no success. Due to our age, it is difficult for us to retrieve the paper from such inconvenient locations. If this continues, we may need to cancel our long-standing subscription as we cannot tolerate this poor delivery service any longer. Thank you. - Jack and Donna B.

I recently had a conversation with a helpful representative regarding my concern. I feel it's unfair to be charged for receiving a paper bill notification. This practice seems discriminatory, especially towards elderly individuals not familiar with using computers. I have been a loyal subscriber to the Plain Dealer and Sun Messenger for over 60 years without missing a payment. Many seniors like myself rely on receiving physical bills to manage our finances and cope with unexpected situations. In today's world full of cyber threats, having hard copies of bills feels safer. While other institutions offer exceptions for seniors to receive paper statements at no extra cost, I was disappointed to learn that your company does not have a similar policy. Providing this service would be a thoughtful gesture towards long-time customers who have supported your business for decades. Despite facing challenges like the closure of the Press, I chose to stick with your publication since the 1950s. As an elderly customer in my late 80s, it's disheartening to feel undervalued by a company I've been loyal to for years. Patricia Ann G., residing at [redacted] Haywood Drive, South Euclid, Ohio, attempted to contact your customer service for four days with no success. After a thorough search, I located a different number to leave a message, which contradicted the information provided on my bill.

I would like to request the cancellation of my subscription to the Plain Dealer. The delivery service has been consistently problematic for the past six weeks, with papers either not arriving at all or arriving very late in the afternoon. Trying to reach you by phone has been frustrating, and it's not fair to take out our frustration on the customer service representatives. This level of service is no longer tolerable. Please cancel my subscription at once. Thank you, Rebecca P. [redacted].

I have not received my Sunday paper again. The delivery is consistently late, arriving after 9 am, and today it did not come at all. I am requesting credit for the missing paper and all the late deliveries. It is incredibly frustrating that your system does not allow customers to speak with a representative, this is unacceptable. The Plain Dealer is clearly facing challenges, and it is unfair to force customers to air their grievances on social media. I expect the paper to be delivered, credits issued for the late deliveries, and this should continue until the service concerns are resolved. I did speak to a polite agent who answered your main phone line, but they were unable to provide much help. Keeping supervisors and representatives inaccessible by phone is not good for business. D. Milota [redacted] Broadview Heights, OH [redacted]

I would like to bring to your attention a significant error made by the US Office of Personnel Management (OPM). I have already alerted my congressman's office to this issue, and they are assisting me in resolving it. They have mentioned that they handle numerous complaints regarding OPM on various matters. I have evidence spanning the last decade that highlights OPM's mistakes. I am eager to shed light on these oversights, regardless of whether they correct them promptly. Once I decide to make this matter public, I will share all relevant documentation, including letters and court orders. However, I kindly ask that any sensitive information, such as social security numbers, be handled with utmost care when used in an editorial context.

I have attempted to cancel my Plain Dealer subscription for more than a month without success. Despite calling customer service 20 times in the last four days, each call has ended in disconnection. When I reached out via email, the company declined my cancellation request but instead requested payment for an outstanding balance. I have settled the last bill I received in full and have not received any subsequent bills. Despite this, they continue to deliver the unwanted newspaper and claim I owe them money. I simply want the subscription and deliveries to cease immediately. If they believe I owe them payments, they should send me a bill for review.