How do I talk to a live human at The Great Courses?
A:Calling this The Great Courses number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at The Great Courses for you.
Q:
Does The Great Courses offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-midnight, Sat-Sun 9am-5pm EST.The least busy day is Sunday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for The Great Courses below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this The Great Courses phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this The Great Courses number should go right to a real human being
Below are some clips we've found from The Great Courses's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Eight Forces. To ensure quality service, and for training purposes, your call may be monitored and recorded.
To place customer service, press two.
To better serve you, please have your catalog code and order ready.
Good afternoon. Thank you for calling the Great Courses."
Excerpt from a call with The Great Courses
Wednesday, January 31, 2024 5:42 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling The Great Courses.
To ensure quality service and for training purposes, your call may be monitored and recorded.
To place an order, press one. For customer service, press two.
For best service, please indicate the reason for your call."
Excerpt from a call with The Great Courses
Tuesday, March 5, 2024 4:31 PM
The first phone menu
"Thank you for calling The Great Courses. To ensure quality service and for training purposes, your call may be monitored and recorded.
To place an order, press one.
For customer service, press two."
Excerpt from a call with The Great Courses
Tuesday, March 5, 2024 4:12 PM
After you press 2
"For best service, please indicate the reason for your call.
To request a catalog, press one.
To be removed from our mailing list, press two.
For return information or instructions, press three."
Excerpt from a call with The Great Courses
Tuesday, March 5, 2024 4:31 PM
In fact, much of this information on this page is superfluous because this The Great Courses phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
The Great Courses operates the call center for this 800-832-2412 phone number Mon-Fri 9am-midnight, Sat-Sun 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the The Great Courses call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this The Great Courses phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like The Great Courses staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call The Great Courses is Sunday.The most busy day to call is Monday, which averages 1200% more phone calls by comparison.Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call The Great Courses is Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call The Great Courses
If you have time to do a bit of reading before you call The Great Courses, we recommend you read over some of our problem-specific articles.
Yes, you can access The Great Courses on multiple devices. Our online platform is designed to be flexible and user-friendly, allowing you to enjoy our courses across various devices. Whether you prefer to access the courses on your computer, laptop, smartphone, or tablet, you can easily do so by logging into your account. Our website is optimized for mobile devices, ensuring a seamless learning experience on the go. Additionally, you can start a course on one device and continue from where you left off on another device, as long as you have an internet connection. With The Great Courses, you have the freedom to learn anytime, anywhere, and on the device of your choice.
When you enroll in a course from The Great Courses, you will have lifetime access to the course materials. This means that you can refer back to the lectures and accompanying materials as often as you like, whenever you need them. Whether you are interested in reviewing a specific concept, revisiting a lecture, or referencing course notes, you can access the materials at your convenience for an indefinite period. This ensures that you can continue to benefit from the knowledge gained and make the most out of your learning experience. With lifetime access, you have the flexibility to learn at your own pace and dive into the course materials whenever you desire.
Click the link above to get answers to just about any The Great Courses customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to The Great Courses, and their purpose. Are any of these similar to the reason you are trying to call?
Ordering new courses: "And I would like to order a few more courses."
- From a call lasting 21m 5s , Oct 19, 2024 1:02 AM
Inquiry about course status: "I purchased Jerry Mitchellman's How to Play Cheats lessons and I would like to know the status."
- From a call lasting 7m 50s , Oct 17, 2024 9:35 PM
Assistance with login issue: "I've lost my ability to get on the grade courses. I paid my forty-five dollars for three months."
- From a call lasting 11m 35s , Jul 1, 2024 2:18 PM
Catalog assistance needed: "I had a house fire and I can't go back to a catalog number I can't go back to an email."
- From a call lasting 5m 59s , Mar 5, 2024 4:31 PM
Requesting course list: "I've had a house fire and lost everything, trying to recreate what was in the house, wondering if you have a list of courses sent to my husband."
- From a call lasting 6m 26s , Mar 5, 2024 4:12 PM
Information about why customers call The Great Courses is extracted from issues that customers have reported to GetHuman.
This is The Great Courses's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a The Great Courses agent. This phone number is The Great Courses's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-832-2412 include and other customer service issues. Rather than trying to call The Great Courses first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, The Great Courses has 1 phone number. It's not always clear what is the best way to talk to The Great Courses representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for The Great Courses. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like The Great Courses. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.