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The Great Courses Customer FAQ

Top Answers & How-to Guides

What is The Great Courses's Phone Number?

The question we are asked most often is about how to talk to The Great Courses customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I share my account with family members?

The Great Courses generally prohibits account sharing since each account is intended for personal use. For optimal access, it...
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Subscription Information

Are there subscription options available?

The Great Courses offers various ways to access its content, including a subscription service called The Great Courses Plus for...
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Can I access courses if I cancel my subscription?

Once a subscription to The Great Courses is canceled, access to the courses typically ends. Since the service runs on a...
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Are there trial periods available for new users?

The Great Courses does not provide formal trial periods but does offer ways for potential customers to sample content, such as...
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Course Access

Is there a mobile app for accessing courses?

The Great Courses doesn't offer a dedicated mobile app, but users can easily access courses via their mobile-friendly website...
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Can I share my account with family members?

The Great Courses generally prohibits account sharing since each account is intended for personal use. For optimal access, it...
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Can courses be downloaded for offline viewing?

Customers can often download course materials for offline viewing, particularly video courses, depending on the course and...
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Course Quality and Content

Are there any prerequisites for certain courses?

The Great Courses generally have no formal prerequisites, catering to various learners. However, advanced subjects may benefit...
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How do you ensure the quality of your instructors?

The Great Courses prioritizes instructor quality by ensuring they possess advanced degrees and teaching experience. The...
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Are there tests or quizzes in the courses?

The Great Courses focus on lectures provided by expert instructors rather than formal tests or quizzes. While they do not...
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How often do new courses get released?

New courses from The Great Courses are generally released multiple times a year, though the frequency may change. They offer a...
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How can I suggest a new course topic?

The Great Courses encourages audience suggestions for new topics, typically through their website where users can find a...
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What happens if a course is discontinued?

When a course is discontinued by The Great Courses, it generally becomes unavailable for new purchases, but previously enrolled...
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Payment and Discounts

What technical requirements are needed to access the courses?

To access The Great Courses, a dependable internet connection is necessary, preferably broadband. Users can use various devices...
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What are the payment options for courses?

The Great Courses provides several payment options including credit cards, debit cards, and PayPal for security. They may also...
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Do you provide certificates of completion for courses?

The Great Courses does not issue certificates upon completion because their focus is on providing educational resources rather...
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Are there discounts for students or educators?

The Great Courses may provide discounts for students and educators, particularly for bulk purchases by educational...
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The Great Courses issues reported to GetHuman
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