Thai Airways Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Thai Airways customer support.

Thai Airways's Best Contact Information


How do I contact Thai Airways customer service?

A:Thai Airways does not have a customer service phone number, but you can contact them through email or their website.
Email is no phone number, but it is a near-ubiquitous form of communication.

Does Thai Airways offer 24 hour customer service?

A:Not by phone. But you can contact Thai Airways 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Thai Airways Customer Service

There are other ways to contact Thai Airways customer service besides the phone. Below we list them by medium, from most to least popular.

Thai Airways Customer Email Addresses

contact@thaiairways.com - Customer Service
Use this address to email customer service
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Thai Airways will reply our your email.

Customer Help Desk / Web Support

thaiairways.com - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- Thai Airways customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Thai Airways?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Thai Airways, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What is the check-in process for Thai Airways?

The check-in process for Thai Airways is simple and convenient. Passengers can check-in through various methods to suit their preferences. For traditional check-in, travelers can visit the airport counter where friendly staff will assist them. Alternatively, passengers can opt for online check-in, available 24 hours before departure, saving time and avoiding queues at the airport. Online check-in can be done via the Thai Airways website or mobile app. Self-service kiosks are also available at select airports for a hassle-free check-in experience. Additionally, passengers with only carry-on luggage can make use of the dedicated Fast Track service for a swift check-in process. Overall, Thai Airways offers multiple check-in options to ensure a seamless travel experience for their valued customers.

What is the Thai Airways refund policy?

Thai Airways' refund policy allows passengers to request refunds for eligible tickets. The eligibility criteria may vary depending on the fare type and the conditions under which the ticket was purchased. Generally, refund requests are accepted for fully unused tickets, partially used tickets, and tickets with certain types of restrictions. However, non-refundable tickets are not eligible for refunds. Passengers must submit their refund requests within the specified time limit. The refund amount may be subject to deductions for cancellation fees, administrative charges, and penalty fees as applicable. The refund process typically takes some time to complete, and the refund is made in the original form of payment. Passengers are advised to review the specific refund conditions associated with their ticket type and contact Thai Airways' customer support for assistance with refund requests.

Are there any special services available for passengers with disabilities on Thai Airways flights?

Yes, Thai Airways provides special services for passengers with disabilities on their flights. They offer assistance for individuals with visual, hearing, mobility, or intellectual disabilities. Passengers can request wheelchair assistance at the airport, from check-in to boarding and disembarkation. The airline also allows guide or service animals on board if the necessary documents are provided. Hearing-impaired passengers can request visual and tactile assistance, while visually impaired passengers receive aid throughout the flight. Thai Airways offers accessible lavatories and can assist passengers with limited mobility to and from their seats. Passengers requiring special meals due to dietary or medical needs can also make the necessary arrangements in advance. To avail any of these services, passengers are advised to contact the airline prior to their flight to ensure a smooth and comfortable travel experience.

Top Thai Airways customer problems and solutions

Click the link above to get answers to just about any Thai Airways customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see Thai Airways's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Thai Airways agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Thai Airways anyways and help you with your issue. Over the last 18 months, 5,520 customers like you have come in search of a phone number for Thai Airways and helped us confirm they don't have one. Common reasons that people try to call Thai Airways customer support department include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Thai Airways first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email or web. Unfortunately, right now Thai Airways doesn't have any phone numbers. It's not always clear what is the best way to talk to Thai Airways representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Thai Airways Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Thai Airways, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Thai Airways customers like yourself.

GetHuman does not provide call center services or customer support operations for Thai Airways. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Thai Airways. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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