A:Not at this number; hours here are Mon-Fri 8am-6pm, Sat 9am-5pm EST.The least busy day is Saturday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Tesla Motors below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Tesla Motors phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Tesla Motors's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Tesla. If you know your party's extension, press nine.
For vehicles, press one. For energy products, press two.
For vehicle
To help improve your future experience, in just a few words, please tell us the reason for your call."
Excerpt from a call with Tesla Motors
Saturday, May 11, 2024 3:12 PM
The first phone menu
"Thank you for calling Tesla. If you know your party's extension, press nine.
For vehicles, press one.
For energy products, press two.
For vehicle home charging, such as wall connector or mobile connector, press three."
Excerpt from a call with Tesla Motors
Tuesday, June 18, 2024 5:41 AM
After you press 1
"For vehicle home charging such as wall connector or mobile connector, press for sales, press one.
For new vehicle deliveries, press two."
Excerpt from a call with Tesla Motors
Monday, June 3, 2024 6:46 PM
After you press 2
"I'm sorry. I didn't get your response.
Thank you for calling Tesla.
To help improve your future experience, in just a few words, please tell us the reason for your call.
Thank you. Let's move on. If you have not yet placed an order and would like to discuss getting a Tesla energy product for your home or business, press one.
If you have placed an order or have installed a Tesla energy product, press two."
Excerpt from a call with Tesla Motors
Thursday, January 18, 2024 7:58 PM
After you press 3
"Please visit tesla dot com slash support charging.
Connector and troubleshooting information. For purchasing information on Tesla wall connectors, press one.
For wall connector orders, press two.
For technical support with wall connector, such as light patterns, commissioning, or universal mobile connector, press three.
For vehicle support inquiries that are not related to charging, press four."
Excerpt from a call with Tesla Motors
Wednesday, January 17, 2024 4:34 PM
What are the hours and when should I call?
Tesla Motors operates the call center for this 888-518-3752 phone number Mon-Fri 8am-6pm, Sat 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 680 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Tesla Motors at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tesla Motors phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tesla Motors staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Tesla Motors is Saturday.The most busy day to call is Monday, which averages 153% more phone calls by comparison.Again, this is based on a sample of 680 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
Click the link above to get answers to just about any Tesla Motors customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Tesla Motors is extracted from issues that customers have reported to GetHuman.
This is Tesla Motors's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tesla Motors agent. This phone number is Tesla Motors's best phone number because 1,548 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-518-3752 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Tesla Motors first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Tesla Motors has 1 phone number. It's not always clear what is the best way to talk to Tesla Motors representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Tesla Motors. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tesla Motors. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.