A:Not at this number; hours here are Mon-Fri 8am-6pm, Sat 9am-5pm EST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Tesla Motors below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Tesla Motors phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Tesla Motors's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Tesla. If you know your party's extension, press nine.
For vehicles, press one. For energy products, press two.
For vehicle
To help improve your future experience, in just a few words, please tell us the reason for your call."
Excerpt from a call with Tesla Motors
Saturday, May 11, 2024 3:12 PM
The first phone menu
"Thank you for calling Tesla. If you know your party's extension, press nine.
For vehicles, press one.
For energy products, press two.
For vehicle home charging, such as wall connector or mobile connector, press three."
Excerpt from a call with Tesla Motors
Tuesday, June 18, 2024 5:41 AM
After you press 1
"For vehicle home charging such as wall connector or mobile connector, press for sales, press one.
For new vehicle deliveries, press two."
Excerpt from a call with Tesla Motors
Monday, June 3, 2024 6:46 PM
After you press 2
"I'm sorry. I didn't get your response.
Thank you for calling Tesla.
To help improve your future experience, in just a few words, please tell us the reason for your call.
Thank you. Let's move on. If you have not yet placed an order and would like to discuss getting a Tesla energy product for your home or business, press one.
If you have placed an order or have installed a Tesla energy product, press two."
Excerpt from a call with Tesla Motors
Thursday, January 18, 2024 7:58 PM
After you press 3
"Please visit tesla dot com slash support charging.
Connector and troubleshooting information. For purchasing information on Tesla wall connectors, press one.
For wall connector orders, press two.
For technical support with wall connector, such as light patterns, commissioning, or universal mobile connector, press three.
For vehicle support inquiries that are not related to charging, press four."
Excerpt from a call with Tesla Motors
Wednesday, January 17, 2024 4:34 PM
What are the hours and when should I call?
Tesla Motors operates the call center for this 888-518-3752 phone number Mon-Fri 8am-6pm, Sat 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 625 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Tesla Motors call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tesla Motors phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tesla Motors staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Tesla Motors is Saturday.The most busy day to call is Monday, which averages 178% more phone calls by comparison.Again, this is based on a sample of 625 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
Tesla Motors is an innovative and environmentally-conscious automotive company founded by Elon Musk in 2003. Tesla specializes in the production of electric vehicles (EVs) that aim to revolutionize the transportation industry. Renowned for their cutting-edge technology, Teslas are designed to be sustainable, efficient, and high-performing. The company's mission is to accelerate the world's transition to sustainable energy by making EVs more accessible and desirable. Tesla vehicles consistently push the boundaries of what electric cars can achieve, boasting impressive range capabilities and providing an exceptional driving experience. Additionally, Tesla has developed an extensive Supercharger network, enabling convenient long-distance travel for its customers. With its commitment to innovation and sustainability, Tesla Motors continues to shape the future of transportation.
The range of a Tesla vehicle depends on the model and battery pack installed. Tesla currently offers several models, including the Model S, Model 3, Model X, and Model Y. The range can vary from around 250 miles for some older Tesla models to over 400 miles for the newer models with long-range battery packs. The range is influenced by various factors such as driving conditions, temperature, speed, and use of features like climate control. Tesla vehicles are renowned for their impressive range compared to other electric vehicles on the market. With continuous advancements in battery technology and efficiency, Tesla is constantly working to extend the range of their vehicles and make long-distance electric travel more accessible and convenient for their customers.
The warranty on Tesla vehicles includes a Basic Vehicle Limited Warranty and a Battery and Drive Unit Limited Warranty. The Basic Vehicle Limited Warranty covers defects in materials and workmanship for four years or 50,000 miles, whichever comes first. Meanwhile, the Battery and Drive Unit Limited Warranty provides coverage for eight years or a certain amount of miles, depending on the battery variant. Standard battery variants have a warranty for 100,000 miles or eight years, while long-range variants have a warranty for 120,000 miles or eight years. Both warranties offer protection against failures due to manufacturing defects or materials, ensuring peace of mind for Tesla owners. Additional information about warranty coverage can be found on the Tesla website.
Click the link above to get answers to just about any Tesla Motors customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Tesla Motors, and their purpose. Are any of these similar to the reason you are trying to call?
Suggestions for Optimus improvement: "I have ideas to improve robot Optimus."
- From a call lasting 15m 16s , Oct 28, 2024 1:21 PM
Information about why customers call Tesla Motors is extracted from issues that customers have reported to GetHuman.
This is Tesla Motors's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tesla Motors agent. This phone number is Tesla Motors's best phone number because 1,548 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-518-3752 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Tesla Motors first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Tesla Motors has 1 phone number. It's not always clear what is the best way to talk to Tesla Motors representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Tesla Motors. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tesla Motors. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.