Tesla Motors Customer Service Issues

I had a terrible experience at the sales department. I felt completely ignored and couldn't reach anyone over the phone for assistance with my cyber truck order at Tesla. The lack of personal interaction was disappointing, from being ignored at the salesroom to unsuccessful attempts at contacting them. Despite waiting for 30 minutes, no one answered when I called. It was frustrating to be met with automated responses after waiting another six minutes on a different call. Leaving a message with the sales team also yielded no response. This level of unresponsiveness makes me reconsider my cyber truck order and future interactions with Tesla. I shared my dissatisfaction with friends and felt disheartened after driving over 45 minutes to the Dedham Tesla location in Massachusetts only to receive such poor treatment. My contact number, in case they ever reach out, is [redacted].

I recently received a Tesla Model 3 Performance on 2/28/23. To my surprise, it did not include the home charger. During my purchase, no one informed me that I needed to buy a charger for home or on-the-go charging. I would like compensation for not receiving the charger, be it a credit for charging or another form of compensation. I tried to contact customer service but was unable to reach a live person. The store where I bought the car was unhelpful and gave me a customer service phone number that did not connect me to anyone. This experience has been very disappointing. I bought the car from Tesla in Brea, California, where Eric processed my order. He explained the charging options in detail, but I found it frustrating that the home charger was not included.

I own a [redacted] Tesla Model S and I'm considering selling it. I was under the impression that the Free Supercharging for Life benefit was transferable when I purchased the vehicle. Although Tesla has changed this policy for newer models, it was applicable to [redacted] vehicles like mine. However, the staff at my local Tesla dealership claim otherwise. I would appreciate it if someone from Corporate could verify this information for me as I suspect there may be a misunderstanding by the sales team. Contacting Tesla directly for clarification has been challenging as it seems impossible to reach a live person. Their FAQ section doesn't cover all scenarios, leaving customers like myself with unanswered questions. Hopefully, others seeking similar information will have better luck navigating this issue.

Our client's vehicle was declared a total loss after a car accident on 11/22/[redacted]. I have been unable to resolve this claim because US Bank states they have not received the finalized title from the Tesla dealership. I need to contact someone in the title department at Tesla to understand the reason behind this delay. US Bank insists they are waiting for Tesla to provide the necessary information. The customer is burdened with a monthly payment exceeding $[redacted] for a vehicle that is now inoperable.

I am experiencing a significant issue with my windshield as it is not beading properly, causing visibility problems when it rains. I took my vehicle in for service, and after inspection, they acknowledged that there seems to be a problem with it. However, they mentioned that if I opt to replace it, it would come with out-of-pocket costs. Safety is my primary concern, and I would have cleaned it thoroughly before seeking service. Despite this, I agreed to the replacement. Shouldn't this issue be covered under warranty since it appears to be a defect that existed since the vehicle was delivered? I have photographic evidence of the problem occurring just two months after the delivery in August [redacted].

We were scheduled to pick up our new Tesla in Riverside at 11:00 today. We arrived at 10:30 and received a call from Tesla stating our car was not shipped. They waited half an hour before the appointment to inform us. My husband took a day off from work, I had a nurse scheduled for our special needs daughter, we wasted time and gas money, and returned our rental car yesterday expecting to get our Tesla today. This has been a terrible first experience. We deserved at least a day's notice! I would appreciate a call at [redacted].

I am a devoted Tesla enthusiast who recently encountered an issue with my new [redacted] Model Y purchase. Despite being a loyal customer with multiple referrals under my belt, I faced challenges with the delivery process which led to unforeseen complications with the vehicle. Despite the setbacks, the West Palm Beach service center staff, including Aaron Lopez and Veronica, have proven to be exceptional in their support and assistance throughout the repair process. I am appreciative of their efforts. Although the situation was largely unpredictable, I am left disheartened by the subsequent price reduction of the Model Y shortly after my purchase. I am hopeful that Tesla can consider our situation and offer some form of assistance to rectify the difficulties we have faced. Thank you in advance for any help you can provide. Sincerely, Dragan N.

Hello, I am Jakelin Calzada. I recently attended the Thursday 9:30 am hiring event for the Production Associate position. We were informed that we would receive a call within 24 hours for the next steps. However, I have since changed my contact number to [redacted], and I am unsure if I was contacted during this time as I updated my number on my Tesla account. I would greatly appreciate it if you could confirm if I was contacted to proceed further with the process. Thank you.

I attempted to reach out to the garnishment department at Tesla, Inc., concerning a wage levy issue. The case number for this matter is CV[redacted]0. Our last point of contact was with Anupam Yadav, Garnishment Admin II, Third Party Processor. I kindly request that this message be forwarded to the appropriate department or person, or if possible, to provide guidance on how to proceed. Your swift attention to this matter is greatly appreciated. Thank you in advance.

Hello, I purchased my Model Y in February, and in April, the price decreased by $3,[redacted], leaving me feeling disappointed. Waiting just two more months would have saved me a considerable amount. I am not seeking an excessive amount, just a modest gesture like a year or two of supercharging credit to offset the sudden drop in value. As a senior citizen, this small favor would greatly benefit me as I plan to travel coast to coast and embrace the EV experience offered by Tesla. I look forward to a positive response. Thank you. Name: Punyam Satya-narayana Address: 69 Greenbriar Road, Perryville, MD [redacted] Telephone: [redacted] VIN: 7SAYGDEE9PA061725 Regards, Satya

Hello, my name is Mr. Robert. I have been renting a Tesla for almost a month and a half to two months now. It is one of the best vehicles I have driven, and I plan to save up to own one in the future. I want to bring to Tesla's attention that when we rented a vehicle from Hertz, the first car we received, which was a Toyota half-electric half-gas, did not come with an electric cord. When we exchanged it for the Tesla, we were told it would come with a home charger, but it did not. This was frustrating as the store claimed that every car was supposed to have it. It would have been helpful if Hertz had informed us that we could purchase the cord needed from your website or app. I do intend to own a Tesla soon.

My spouse and I purchased a new car from Romania and later registered it in Bulgaria. We paid VAT in both countries, and according to European regulations, we are entitled to a VAT refund from Romania through the dealer (Tesla). We have tried contacting them multiple times via email at [redacted] and [redacted] but have not received any response yet.

I purchased a Tesla Model Y All Wheel Drive online from Tesla Owings Mills, Maryland with Registration Number RN[redacted]82. I finalized the order on my desktop and was directed to download the Tesla App on my phone for "Registration Details." However, upon trying to sign in on the app, I only saw "auth-global.tesla.com" on a blank screen with no sign-in option. I attempted to contact Tesla Owings Mills but gave up after a 20-minute hold. Now, I am receiving automated texts threatening to cancel my order due to incomplete registration. I am unable to get help as the messages do not allow questions. I need to speak with a human for assistance and worry about future service frustrations.

My rear passenger-side tire keeps losing air pressure. I have visited the service center twice to address the problem. I went last Thursday, and by Saturday, the same issue reoccurred. While all tires are at 46, the rear tire in question is only at 41. I am becoming frustrated with needing to repeatedly have this problem fixed, only for it to persist shortly after. Now, I am faced with having to return for a third time, and I am growing weary of investing time in a recurring issue. It is possible there might be an issue with the sensor. If this becomes the third time addressing the matter, is this a concern under the lemon law, or can the matter be rectified? I have only owned the car for 2 months, and I am disappointed that the tire pressure problem persists.

Dear Tesla, I am Hongkuk Kim and I purchased the Tesla Model Y Long Range on November 29, [redacted]. I placed my order for this vehicle in April [redacted], and my car's VIN is 7SAYGDEE1PF609333. Receiving the car after a long wait filled me with joy, knowing it’s environmentally friendly and helps preserve our Earth. However, the high price has become burdensome. Despite this, I appreciate the clean car and its positive impact. Recently, I was surprised to discover a significant price drop and a $7,[redacted] subsidy for the exact same car. I paid $62,[redacted] six months ago, while it now sells for $50,[redacted]. The $12,[redacted] decrease in price and $7,[redacted] subsidy means I paid $20,[redacted] more. This rapid depreciation impacts my vehicle's resale value. I remain dissatisfied by the lack of information regarding the price drop at the time of purchase. Tesla indicates the car's current value is $40,[redacted] to $42,[redacted], a $20,[redacted] drop in 6 months due to Tesla’s pricing. I believe a compensation of approximately $12,[redacted] is reasonable given the circumstances. Thank you, Hongkuk Kim

In November [redacted], I purchased a Model Y with enhanced autopilot. However, upon receiving the car, I discovered that the feature was not operational and unavailable in the Tesla apps. After contacting service and support, I learned that an upgrade for the system was expected in early [redacted]. Since then, about seven months have gone by with no resolution, despite paying $6,[redacted] plus state tax for the feature. I am still unable to use the enhanced autopilot. I am requesting a refund for the $6,[redacted] spent on this feature. Alternatively, I would appreciate being able to utilize the full autopilot until Tesla completes the transition to Tesla Vision, as mentioned in the attached notice.

I communicated with the saleswoman in Burbank, but the distance makes it inconvenient to collect the car from there. Additionally, she was unhelpful, displayed a negative attitude, and accused me of being dishonest about not having contacts near Burbank. She even became loud and failed to assist in resolving the issue. I had hoped that Tesla would facilitate sending the car to a nearby location for easier customer pickup. Sadly, the customer service provided has been unsatisfactory. She recently stated that I cannot reserve the car. In that case, I may have to reconsider moving forward with the car acquisition. My initial expectations of outstanding service from Tesla have been shattered, revealing a lack of customer-friendliness and convenience. This experience now makes me contemplate not wanting to own a Tesla vehicle anymore.

After being in a collision with a Tesla customer at the start of this month, I am still waiting to hear from Tesla insurance. Despite my insurance adjuster's attempts, they have not been able to reach the Tesla customer involved. However, contacting Tesla directly as a non-customer has proven difficult, causing my claim to stall for nearly a month due to their lack of response and cooperation. I am eager to speak with a representative, but every attempt to reach someone has been unsuccessful.

My [redacted] Model S consistently wears out tires on the inside in less than a year despite regular maintenance like air pressure checks and rotations. We already went through two sets of tires in just 20,[redacted] miles. The local tire center suggested reaching out to Tesla for a solution. After spending all day on the phone trying to contact someone, I still have no clear idea of what the repair process entails. Since the closest repair center is [redacted] miles away, I am unsure if it will be a quick fix that I can wait for or if I will have to leave my car. I am also wondering if a loaner vehicle will be provided during the repair. I find it frustrating that it is so challenging to simply speak with a Tesla representative.

When I opened the back door of my wife's M3 [redacted], the door handle slipped from my right hand, causing me to reflexively hold the door with my left hand using the top of the window. Subsequently, the window closed on my finger, nearly crushing it against the door frame. My finger is severely injured, and the incident was incredibly painful. It is concerning that there is no sensor to prevent such accidents in a [redacted] model vehicle. This lack of safety measure is unacceptable. The potential for serious injuries due to this design flaw is alarming. I kindly request to be contacted regarding this pressing issue.