Tempur-Pedic Customer Service

Phone Number & Contact Info

Tempur-Pedic's Best Phone Number

800-821-6621
Toll-free·Calls Customer Service·Most popular Tempur-Pedic number
Q:

How do I talk to a live human at Tempur-Pedic?

A:Press 1 at the first menu. Then you must choose an option 1-6.
Q:

Does Tempur-Pedic offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 9am-8pm, Sun 10am-6pm EST. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Tempur-Pedic phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at the first menu. Then you must choose an option 1-6.
Here is how our research team describes the way the Tempur-Pedic phone system greets you: For remote control or power base, press 2. For sleep tracker, press 3. For warranty claims, press 4. For new orders, press 5. For order-related questions and all other questions, press 6.
Below are some clips we've found from Tempur-Pedic's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Tempur Pedic consumer support. All calls may be monitored and recorded. Please select from the following options. For help with your remote control or power base, press two. For sleep tracker, press three. To start the process of a new warranty claim, press four."
Excerpt from a call with Tempur-Pedic
Tuesday, January 30, 2024 4:13 PM

What are the hours and when should I call?

Tempur-Pedic operates the call center for this 800-821-6621 phone number Mon-Fri 8am-8pm, Sat 9am-8pm, Sun 10am-6pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 71 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tempur-Pedic phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tempur-Pedic staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Tempur-Pedic is Sunday. The most busy day to call is Monday, which averages 533% more phone calls by comparison. Again, this is based on a sample of 71 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Tempur-Pedic

In summation, the best day to call Tempur-Pedic is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Tempur-Pedic staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Tempur-Pedic

If you have time to do a bit of reading before you call Tempur-Pedic, we recommend you read over some of our problem-specific articles.

What is Tempur-Pedic?

Tempur-Pedic is a renowned mattress brand that revolutionized sleep comfort by introducing the first-ever memory foam mattress. Using a unique material developed by NASA, Tempur-Pedic mattresses conform to the body's shape, providing exceptional support and pressure relief. Tempur-Pedic offers a wide range of mattresses, pillows, and other sleep products, each designed to deliver a restful and rejuvenating sleep experience. With their advanced technology and meticulous craftsmanship, Tempur-Pedic products are known for their durability and longevity. Tempur-Pedic's commitment to quality and innovation has earned them a reputation as a leader in the sleep industry, helping people around the world achieve the deep, comfortable sleep they deserve.

What are the benefits of Tempur-Pedic mattresses?

Tempur-Pedic mattresses offer numerous benefits for better sleep and overall well-being. Firstly, they provide exceptional comfort and support due to their unique memory foam technology that conforms to your body shape, relieving pressure points. These mattresses also minimize motion transfer, allowing you and your partner to enjoy uninterrupted sleep. Additionally, Tempur-Pedic mattresses are designed to distribute body weight evenly, reducing tossing and turning and promoting healthier sleep patterns. The advanced foam also helps to align the spine correctly, reducing aches and pains. Another advantage is their durability, as Tempur-Pedic mattresses are built to last for years. Furthermore, they are hypoallergenic, resistant to allergens, dust mites, and mold, ensuring a clean and healthy sleeping environment. Experience the benefits of Tempur-Pedic and wake up refreshed every morning.

Do Tempur-Pedic mattresses come with a warranty?

Yes, Tempur-Pedic mattresses are backed by a warranty. Each Tempur-Pedic mattress is covered by a limited warranty that varies in length depending on the specific model you choose. The exact details of the warranty, including the duration and coverage, can be found in the warranty brochure provided with your mattress purchase, as well as on the Tempur-Pedic website. In general, the warranty ensures that Tempur-Pedic mattresses are free from defects in materials or workmanship. If any issues arise during the warranty period, Tempur-Pedic will repair or replace the mattress, subject to the terms and conditions outlined in the warranty. It is recommended to retain your proof of purchase in case you need to make a warranty claim in the future.

Top Tempur-Pedic customer service problems

Click the link above to get answers to just about any Tempur-Pedic customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Tempur-Pedic, and their purpose. Are any of these similar to the reason you are trying to call?
Bed dimensions inquiry: "We're trying to figure out if the adjustable base will fit inside of a Pottery Barn bed."
- From a call lasting 6m 10s , May 5, 2024 7:15 PM

More Tempur-Pedic Customer Service Contacts

There are of course other ways to contact Tempur-Pedic customer service besides the phone. Below we list the best ones, by medium.

Tempur-Pedic Customer Help Desk / Web Support

tempurpedic.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Tempur-Pedic customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Tempur-Pedic's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tempur-Pedic agent. This phone number is Tempur-Pedic's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-821-6621 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Tempur-Pedic first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Tempur-Pedic has 1 phone number. It's not always clear what is the best way to talk to Tempur-Pedic representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Tempur-Pedic. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tempur-Pedic. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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