Tempur-Pedic Customer Service Issues

I recently purchased two Tempur-pedic mattresses from Mattresses and More in Sarasota, FL after thorough research. In-store, my wife and I tried out various mattresses; she preferred the firmness of the Tempur Adapt Medium while I favored the Tempur-Pro Adapt firm. Upon noticing a height discrepancy, we opted for two Pro-Adapt mattresses in differing firmness levels and two adjustable bases. Despite paying over $[redacted], upon delivery, the mattresses were uneven by approximately half an inch. I reached out to Mattresses and More to request a refund. During our initial purchase, co-owner Jon S. assured us of a full refund policy, but it seems there are discrepancies regarding the terms. I seek a refund, understanding there may be restocking and return delivery fees involved.

I bought two Tempur-Pedic mattresses from Mattresses and More in Sarasota, Florida, after researching them thoroughly. I had my wife try out different mattresses in the store, she preferred the firmness of the Tempur Adapt Medium, while I liked the Tempur-Pro Adapt firm. I noticed the Tempur Adapt had a different height than the Pro-Adapt, so we ordered two Pro-Adapt mattresses, one firm and one medium, as well as two adjustable bases. The mattresses were delivered with an uneven height difference. I contacted Mattresses and More the next day to complain and request a refund. The co-owner, Jon S., assured us they were returnable, but the return policy did not align with what he mentioned. I would like a refund but understand the restocking and return delivery fees.

In [redacted], I purchased a full set of Tempurpedic mattress and frame, including a SER. GA [redacted] remote and an adjustable base. While moving, my remote has ceased to work despite changing the batteries and checking the power. The Sleep Country store recommended reaching out for assistance, as the remote could require a reset via a computer or a reset button on the device. I am seeking advice on how to resolve this issue. Thank you.

Order # [redacted]5: I bought a bed on 4/12, but it was canceled on 4/15. After several calls, I was told it was reentered from a different warehouse with a higher charge. The correct amount was emailed to me, and the bed arrived on 4/23. I contacted customer service on 4/24 to adjust the price on my credit card. Despite being told it would take 3-5 business days, my bill closes on 5/3. I couldn't speak with accounting or a supervisor directly. I requested contact info for Executive Customer Services but was informed that I was already speaking with them. I need the incorrect charge of $[redacted].68 credited back before 5/3.

I received approval for my warranty claim on my twin xl Cloud Supreme Tempurpedic mattress on May 15, [redacted]. After paying the additional $[redacted], I was informed that delivery to my zip code was not possible due to COVID-19 restrictions. Despite offering to wrap my old mattress and place it on the porch for exchange, Tempurpedic refused. They mentioned escalating my case, but I have not received any updates in over a week. With a history of back surgeries, the sagging in my old mattress is causing discomfort. I am requesting Tempurpedic's assistance in facilitating the delivery of my new mattress and the pickup of the old one. I suggested transporting the old mattress to a deliverable zip code for exchange, but this has not been accepted.

I am having difficulty exchanging our broken bed frame purchased in [redacted] due to the missing receipt. We had the receipt in a packet that was present during a technician's visit in June. Despite searching thoroughly at home, we cannot find it. Since being informed about the exchange this week, we've tried contacting customer support without success. I've requested to speak with a supervisor but haven't been able to get past the initial phone operator. Is there a higher authority I can reach out to or a corporate office number? My husband, a disabled veteran, relies on the adjustable bed for better sleep.

I have filed a claim with claim number TS-[redacted]-H4S3 regarding my original remote control, Model # [redacted]-RFREMS-L008, Serial Number [redacted][redacted], which does not hold a charge. The replacement remote I received, Model # RF235A, Serial #[redacted]C[redacted]65, did not come with instructions on how to pair it with my Tempur-pedic Tempur-Ergo System. Despite following online instructions to pair the remote, it did not work. Customer service has been unresponsive, as I tried calling on 18 JAN 21 and 19 JAN 21 multiple times, waiting on hold for hours without assistance. The lack of guidance on how to use the new remote with my bed after spending a significant amount on your products is disappointing.

I'm experiencing issues with my Tempur-Pedic mattress purchased in [redacted] from Coulters Furniture in Windsor, ON. The mattress is disintegrating, despite being assured of a 20-year guarantee. Even though I invested in an electric bed and a special mattress cover, I'm extremely disappointed. The store informed me they no longer carry Tempur-Pedic due to persistent issues. I'm 84 years old, weigh [redacted] lbs, and live alone, unsure of what mattress suits the electric bed. I'm seeking assistance to address the unexpected deterioration of my supposedly long-lasting purchase. Thank you, Winnifred Q.

I had a bad experience with Metro Mattress, who sells Tempurpedic mattresses. I was misled into buying a $5,[redacted] mattress that didn't suit me at all. It caused back problems and insomnia, making me physically unwell for 90 days. Despite being promised a 90-day guarantee, they wouldn't take the mattress back or waive the return fee. The sales manager stopped responding to me after the purchase, ignoring my pleas for help. I'm disabled and financially strained, feeling taken advantage of by Metro Mattress. The whole ordeal has cost me a lot of money and stress. I am struggling with debt due to unexpected fees added by the credit card company Festiva. I'm looking to share my story on Metro Mattress and Tempurpedic websites in hopes of getting a refund. The oversized mattress is also blocking my closet access, adding to my frustration.

Hello, I recently bought a Tempur-Pedic mattress topper expecting a 90-day trial period. I contacted the company to return it, but they refused, stating they don't accept returns on toppers. I feel deceived and frustrated. I've tried reaching out to their corporate number, but no one responds. I'm disappointed and seeking assistance with this matter. Your help would be greatly appreciated. Thank you.