Telcel America Customer Service

Phone Number & Contact Info

Telcel America's Best Phone Number

Toll-free·Calls Customer Service·Most popular Telcel America number

How do I talk to a live human at Telcel America?

A:Press 2 for english 6 for tech support press 4 then press 0# until transferred

Does Telcel America offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Telcel America phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 for english 6 for tech support press 4 then press 0# until transferred

What are the hours and when should I call?

Telcel America operates the call center for this 800-220-9518 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 148 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Telcel America phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Telcel America staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Telcel America is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 148 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Telcel America

In summation, the best day to call Telcel America is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Telcel America staffs the call center well on Monday.

Why Customers Call Telcel America

If you have time to do a bit of reading before you call Telcel America, we recommend you read over some of our problem-specific articles.

What is Telcel America?

Telcel America is a leading wireless service provider offering affordable and reliable options for mobile communication in the United States. As a subsidiary of Telcel, Mexico's largest telecommunications company, Telcel America leverages its parent company's extensive network and infrastructure to provide excellent coverage and connectivity. With a focus on delivering value and convenience, Telcel America offers prepaid plans without any contracts, credit checks, or hidden fees. Customers can enjoy high-quality voice calls, text messages, and data services using a wide range of devices, including smartphones and feature phones. Telcel America guarantees superior customer service, easy activation, and flexible payment options, making it an ideal choice for individuals seeking cost-effective and hassle-free mobile solutions.

What is the coverage area of Telcel America?

The coverage area of Telcel America encompasses a vast network across the United States. With its reliable and extensive coverage, Telcel America ensures that users can experience seamless connectivity and communication wherever they go. From bustling cities to rural areas, Telcel America's network reaches a significant portion of the country, allowing customers to stay connected and make calls, send texts, and browse the internet without interruption. Whether traveling or staying in one place, Telcel America strives to provide a consistently strong signal, enabling users to stay in touch with family, friends, and colleagues. With Telcel America, enjoy broad coverage that keeps you connected throughout your journeys within the United States.

What services does Telcel America provide?

Telcel America provides a range of services to meet the communication needs of its customers. We offer prepaid wireless plans with nationwide coverage, allowing you to stay connected wherever you are. Our services include voice, text, and data, giving you the flexibility to choose the plan that suits you best. With Telcel America, you can enjoy unlimited talk, text, and data plans or choose from our data-only plans if you primarily use the internet. We also offer international calling options, allowing you to stay in touch with friends and family abroad. In addition, we provide affordable smartphones and devices, including the latest models, to ensure you have access to the latest technology. With Telcel America, you can experience reliable, affordable, and convenient communication services.

Top Telcel America customer service problems

Click the link above to get answers to just about any Telcel America customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Telcel America's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Telcel America agent. This phone number is Telcel America's best phone number because 888 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-220-9518 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Telcel America first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Telcel America has 1 phone number. It's not always clear what is the best way to talk to Telcel America representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Telcel America. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Telcel America. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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