Telcel America Customer Service Issues

I recently reached out to your live chat team regarding my father's Telcel bill payment but had no success. Unfortunately, the representatives did not inform me about the option to pay the bill at telcel.mobilerecharge.com. I am disappointed by their lack of knowledge and unhelpful attitude towards this basic service. As a global corporation, I expected better coordination among your employees worldwide to ensure they are aware of where customers can make payments.

For the past 3 months, I've been trying to use the data service from Telcel, but despite contacting customer service around 15 times, the issue persists. Recently, a customer service representative tried to assist me but was unable to resolve the problem. When I was escalated to a higher level of support, I was redirected to the initial menu options. I attempted to create a TracFone account as advised by Telcel agents, yet the system couldn't locate my information using my email or phone number. I continue to make payments to Telcel every 30 days but haven't been able to access the service. I'm unsure about the next steps to take and would appreciate any guidance.

Hello, I am currently experiencing issues with my iPhone from Telcel. After purchasing the device in Mexico at a Telcel store a year ago, I recently found that it has been blocked, leaving me with a constant "no service" message. I visited a Telcel store, and they informed me that the phone has been reported and blocked. Despite explaining that I bought the iPhone new in its original packaging, Telcel mentioned they can only unblock it with a receipt, which I no longer possess. Being from Germany, my Spanish language skills are limited, making it challenging to resolve this situation. Any assistance would be greatly appreciated.