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Sysco Customer Service

Phone Number & Contact Info

Sysco's Best Phone Number

800-797-2627
Toll-free·Calls Customer Service·Most popular Sysco number
Q:

How do I talk to a live human at Sysco?

A:Calling this Sysco number should go right to a real human being
Q:

Does Sysco offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sysco phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Sysco number should go right to a real human being
Below are some clips we've found from Sysco's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Sysco. Please make sure to have your engagement number from the communication available. Specialists are available Monday through Friday from AM to eight PM and Saturday and Sunday between eight AM and five PM central Standard Time. Press one to repeat this message or wait while I connect you to Cisco customer care representative."
Excerpt from a call with Sysco
Friday, January 5, 2024 2:01 PM

They may ask you to say or enter information

"Thank you for calling Sysco.
I didn't get that.
You can say things such as order status, modify order, or will call."
Excerpt from a call with Sysco
Wednesday, April 17, 2024 4:57 PM

They may need to look up your account

"Thank you for calling Sysco. To better assist you, I need to look up your account."
Excerpt from a call with Sysco
Sunday, February 11, 2024 6:48 PM
In fact, much of this information on this page is superfluous because this Sysco phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Sysco operates the call center for this 800-797-2627 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 391 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sysco phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sysco staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sysco is Sunday. The most busy day to call is Friday, which averages 204% more phone calls by comparison. Again, this is based on a sample of 391 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Sysco

In summation, the best day to call Sysco is Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Sysco

If you have time to do a bit of reading before you call Sysco, we recommend you read over some of our problem-specific articles.

What is Sysco's return policy?

Sysco's return policy aims to ensure customer satisfaction. If you are not satisfied with any product purchased from Sysco, kindly contact your Sysco sales representative or customer service within 72 hours of delivery. They will address your concerns and coordinate a return if necessary. To facilitate the return process, ensure that the product is in its original condition, unopened, and accompanied by its original packaging. Sysco will issue a credit or arrange for a replacement based on the nature of the issue. Perishable items, however, have a much shorter return window due to their nature. It is recommended to review the specific terms and conditions of the return policy or speak to a Sysco representative for further information and personalized assistance.

What is Sysco's delivery timeframe?

Sysco's delivery timeframe varies depending on several factors. We strive to provide efficient and timely deliveries to all our customers. Generally, our delivery schedule is determined by route optimization and order volume. Our dedicated team works diligently to ensure orders are delivered within the agreed-upon timeframe. To cater to specific needs, we offer different delivery options, including next-day, same-day, and even emergency deliveries, based on customer requirements. We prioritize punctuality and aim to deliver orders in a timely manner, keeping in mind the freshest and highest quality of products. Customers can track their deliveries through our online portal for real-time updates. Rest assured, Sysco is committed to meeting our customers' delivery expectations efficiently and reliably.

What is the minimum order size for Sysco?

The minimum order size for Sysco varies depending on various factors like location, product availability, and customer type. As a leading foodservice distributor, Sysco aims to accommodate the diverse needs of its customers. While there is no fixed minimum order size stated on their FAQ page, Sysco encourages customers to reach out to their local sales representatives or customer service team to discuss specific requirements and options available. This personalized approach enables Sysco to tailor their services to meet the unique demands of each customer, ensuring efficient delivery of high-quality food products and supplies.

Top Sysco customer service problems

Click the link above to get answers to just about any Sysco customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sysco, and their purpose. Are any of these similar to the reason you are trying to call?
Contacting recruiter: "I need to speak with the Cisco recruiter."
- From a call lasting 2m 52s , Apr 17, 2024 4:57 PM
Follow up on job application: "I'm trying to reach the Geneva, Alabama office regarding my recent job application for a driving position."
- From a call lasting 4m 3s , Feb 14, 2024 6:47 PM
Order change request: "My sous chef had put in an order for tomorrow, but got it in too late, can we get it moved to tomorrow instead of the first?"
- From a call lasting 8m 27s , Jan 29, 2024 11:43 PM
Finding Sysco representative: "I wanna know who the Sysco rep is for Kathy's Restaurant."
- From a call lasting 4m 16s , Jan 19, 2024 9:23 PM
Order delivery confirmation: "I just want to make sure that everything is gonna be alright tomorrow because it's a big order."
- From a call lasting 4m 55s , Jan 13, 2024 1:01 AM
Concern about canceled deliveries: "I was calling to find out why it was that my deliveries were canceled on the twenty eighth and on the first."
- From a call lasting 7m 26s , Jan 5, 2024 2:01 PM

Conclusion and closing notes

This is Sysco's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sysco agent. This phone number is Sysco's best phone number because 2,100 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-797-2627 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Sysco first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sysco has 1 phone number. It's not always clear what is the best way to talk to Sysco representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sysco. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sysco. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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