Sysco Customer Service Issues

I came across a negative experience with Miss Hope Bell, a customer representative, while inquiring about your services. As I am exploring suppliers for my catering business, I sought pricing and product details but was met with unhelpfulness due to my business address not being finalized. Having dealt with Sysco in the past, I appreciate the support provided by your sales team and find Miss Bell's lack of communication skills disappointing. In the past, Sysco has been transparent with information for both customers and potential ones, unlike the current policy mentioned by Miss Bell. I found your competitors' approach, like U.S. Foods and Ben E. Keith, more accommodating, helping me decide on a supplier. Despite my admiration for Sysco's products and services, this encounter with Miss Bell's dismissive attitude was disheartening. I expressed my concerns in an email, emphasizing that as a potential customer, I was simply comparing options, not being a non-customer as implied. It troubles me to see a respected company mistreating potential clients. Best regards, Chef Jeff Lindsey Snell

I serve as the House Director for a prominent sorority in the University of Washington area. We cater to [redacted] young women daily, providing both housing and meals. We have partnered with Sysco and leased a Nescafe Alegria Commercial Coffee vending machine, along with sourcing all our coffee supplies from them. The issue we are encountering is the frequent unavailability of essential products at the Seattle Warehouse. Without all six required items, the machine struggles to produce satisfactory beverages, affecting our service quality. It is disheartening that despite signing up for the lease, we face product shortages that hinder our operations. Today, we placed an order only to discover that three out of six products are out of stock, with no restock expected for days. This inconsistency is unacceptable, and we are now exploring alternative vendors to ensure reliable product supply for our members. Warm regards,

There has been a continuous issue with littering by workers from the Brighton Avenue School in Atlantic City, NJ [redacted] for several years. These workers gather near nearby homes due to space constraints at the school, causing conflicts with residents like myself. I make a considerable effort to travel [redacted] miles each way on weekends to clean up the trash left behind, including bottles, cans, and cigarette butts. Despite the overwhelmed Atlantic City police, addressing this ongoing problem is crucial. I urge you to communicate with these workers to cease loitering on private properties and littering. Otherwise, I will have no choice but to escalate the matter by pursuing legal action in Superior Court against your company for failing to address this behavior.

I am currently delivering at Sysco Central and have noticed that unloading can take up to 6 hours due to the slow process of checkers and personnel handling the products. Before, I could unload myself quickly, but now it takes much longer. I believe the delays may be due to paperwork being held back in the vast warehouse. As truckers, we play a vital role in delivering goods, and it would be appreciated if the unloading process could be more efficient. Your attention to this matter is greatly appreciated. Thank you. Harvey B.

I am currently at Genesis Valley Center in South Charleston, WV and had lunch today. I've been cooking for 51 years, so I can recognize good food. Unfortunately, the salad I had did not meet my expectations. The tomato in the salad was pale white and not ripe, which was disappointing. I called the kitchen and was informed the tomatoes came from Sysco. Given the abundance of ripe tomatoes in August, I was surprised by the quality. I have reached out to Genesis in Pennsylvania to express my concerns. I hope they reconsider using your services if the food quality does not improve. I look forward to hearing from you with an explanation and apology. Tim M. [redacted] [redacted]

I need assistance with a recent incident involving a Sysco truck on Broadway in Manhattan. Yesterday, while in a Prius parked at a hydrant in a loading zone near Union Square Greenmarket, the truck dangerously tried to take our spot, causing distress to an elderly woman driving and affecting my dogs' ears. Dealing with Cisco has been difficult, and I am seeking help to address the aftermath of this reckless behavior. I am concerned about potential hearing damage to my dogs and want accountability for the driver’s actions. The lack of response from the company is frustrating, considering the impact this incident has had on my life and the animals I deeply care about. Sent from my iPhone

Hello, I would like to address an ongoing issue concerning a truck repeatedly disregarding road signs on Plumbrook Road in Katonah, N.Y. Plumbrook is clearly marked at both entrances as a No Trucks zone, yet it appears your truck is ignoring this restriction multiple times a week. This road is a narrow residential area with two sharp turns, making it unsafe for large vehicles. Plumbrook Road serves as a connection between State Roads Rt.[redacted] and Rt.[redacted], but it is not meant for truck traffic. I kindly request that the driver not only acknowledges the violation but also recognizes the potential danger it presents. The No Trucks signs are there for the safety of residents, and it is important that your truck utilizes the designated State roads instead. Thank you, Donna F.

Today, 8/2/[redacted], I delivered a load to Sysco in Billings, Montana. The shipping and receiving employee there was extremely rude. Her lack of communication skills and unwelcoming attitude made the experience unpleasant. I addressed the issue with the manager/supervisor, but he did not seem concerned. I am now seeking assistance from the Corporate Office to resolve this matter. Thank you. Sincerely, Disappointed Carrier

Good afternoon, I would like to discuss in detail how your company trains its drivers on customer relations and dealing with the general public during product deliveries. I recently had a negative encounter with one of your drivers. The driver seemed unprofessional and caused issues while trying to deliver goods at 11:30 AM at a busy Popeyes Chicken location in Grandview, MO. I confronted the driver about blocking the entire parking lot, including the handicapped spots. The driver responded rudely, displayed inappropriate gestures, and used profanity. Furthermore, the driver was not wearing a uniform and looked unkempt. I have informed the Popeyes location about this incident and have taken photos of the truck and license plate blocking the handicapped spaces. This driver's reckless behavior could lead to potential accidents or altercations. I believe he requires additional training or should no longer represent your company for deliveries. Please contact me via email for further details and to provide the necessary follow-up, including the pictures of the truck. Thank you.