Swiss Airlines Customer Service

Phone Number & Contact Info

Swiss Airlines's Best Phone Number

833-626-0737
Toll-free·Calls Customer Service·Most popular Swiss Airlines number
Q:

How do I talk to a live human at Swiss Airlines?

A:Follow prompts for regional or international flights
Q:

Does Swiss Airlines offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 25 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Swiss Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Follow prompts for regional or international flights
Below are some clips we've found from Swiss Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Swiss. For flight arrival and departure information, please press one. For all other requests, please press two. To ensure a high standard of customer service, individual calls may be recorded or monitored."
Excerpt from a call with Swiss Airlines
Monday, January 1, 2024 9:41 PM

The first phone menu

"Welcome to Swiss. For flight arrival and to departure information, please press one.
For all other requests, please press two."
Excerpt from a call with Swiss Airlines
Monday, June 3, 2024 12:09 PM

After you press 2

"To ensure a high standard of customer service, individual calls may be recorded or monitored.
If you agree to this, please press one.
If you do not agree, please press two."
Excerpt from a call with Swiss Airlines
Wednesday, June 5, 2024 2:37 PM

What are the hours and when should I call?

Swiss Airlines operates the call center for this 833-626-0737 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 450 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Swiss Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Swiss Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Swiss Airlines is Sunday. The most busy day to call is Wednesday, which averages 97% more phone calls by comparison. Again, this is based on a sample of 450 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Swiss Airlines

In summation, the best day to call Swiss Airlines is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Swiss Airlines staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Swiss Airlines

If you have time to do a bit of reading before you call Swiss Airlines, we recommend you read over some of our problem-specific articles.

Are pets allowed to travel with Swiss Airlines?

Yes, Swiss Airlines allows pets to travel with their owners. However, there are certain restrictions and requirements that need to be followed. Pets can travel either in the cabin or as checked baggage, depending on their weight and size. Small dogs and cats are generally allowed in the cabin, while larger animals must be transported as cargo. Additionally, pet owners must ensure that their pets have the necessary documents, including a pet passport, health certificates, and proof of vaccinations. It is advised to inform the airline in advance about traveling with a pet to ensure availability and compliance with regulations. Some countries may have specific regulations regarding pet travel, so it is essential to check these beforehand.

What is the frequent flyer program of Swiss Airlines?

The frequent flyer program of Swiss Airlines is called Miles & More. It is a loyalty program designed to reward loyal customers with various benefits. As a member of Miles & More, passengers can earn miles while flying with Swiss Airlines or any other Star Alliance partner airlines. These miles can be redeemed for a range of rewards, including flight upgrades, free flights, hotel stays, car rentals, and more. Additionally, members receive exclusive privileges such as priority check-in, additional baggage allowance, and access to airport lounges. The program has various membership tiers (Frequent Traveller, Senator, HON Circle) that offer increased perks and elite benefits to frequent travelers. Joining Miles & More is free, and passengers can easily sign up online to start enjoying the benefits of the program.

Do I need a visa to travel with Swiss Airlines?

No, you do not need a visa to travel with Swiss Airlines unless your destination country requires one for entry. It is essential to verify the visa requirements of your specific destination before traveling. Swiss Airlines operates flights to various countries, and visa policies vary depending on your citizenship and travel purpose. To determine your visa requirements, you can contact the embassy or consulate of your destination country or visit their official website. It is highly recommended to check these requirements well in advance of your trip to ensure a smooth and hassle-free travel experience with Swiss Airlines.

Top Swiss Airlines customer service problems

Click the link above to get answers to just about any Swiss Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Swiss Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Seat assignment inquiry: "I had a seat assignment, but now every seat says it won't allow me to choose a seat."
- From a call lasting 4m 58s , Jul 2, 2024 11:42 PM
Question about reservation changes: "I'm just trying to understand if I rebook using Swiss, what do I pay?"
- From a call lasting 15m 44s , Jun 28, 2024 12:04 AM
Flight booking assistance: "I would like to fly from Basel in Switzerland to Tallinn in Estonia on the thirtieth of July."
- From a call lasting 25m 26s , Jun 26, 2024 2:01 PM
Booking assistance needed: "I've been trying to book a flight for two days and wonder if there is a problem with Swiss Airlines or my bank."
- From a call lasting 42m 37s , Jun 26, 2024 1:17 PM
Lost item on plane: "One of the clients left her sunglasses on the airplane and we are trying to find them."
- From a call lasting 8m 30s , Jun 21, 2024 3:54 AM
Flight booking name correction: "My grandma just booked a flight and the name is not correct because it's a friend who made the booking."
- From a call lasting 8m 24s , Jun 20, 2024 1:47 PM
Excess baggage inquiry: "I'm looking for information regarding the excess package, please."
- From a call lasting 7m 22s , Jun 12, 2024 11:30 AM
Booking a flight for daughter: "Hi. I tried to reserve a flight for my daughter."
- From a call lasting 59s , Jun 7, 2024 5:38 PM
Inquiring about call charges: "Do I have to pay for this call?"
- From a call lasting 7m 29s , Jun 5, 2024 2:37 PM
Language preference change: "I want to speak Spanish, please."
- From a call lasting 2m 16s , Jun 2, 2024 7:33 PM

More Swiss Airlines Customer Service Contacts

There are of course other ways to contact Swiss Airlines customer service besides the phone. Below we list the best ones, by medium.

Swiss Airlines Customer Help Desk / Web Support

swiss.com - Customer Service
Choose proper category and follow instructions to send feedback/ask a question
booking.swiss.com - New Customers
This is the best link to get help with booking and finding new reservations and flights
As a last, sometimes only, resort- Swiss Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Swiss Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Swiss Airlines agent. This phone number is Swiss Airlines's best phone number because 3,474 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 833-626-0737 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Swiss Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Swiss Airlines has 1 phone number. It's not always clear what is the best way to talk to Swiss Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Swiss Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Swiss Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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