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Swiss Airlines Customer FAQ

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What is Swiss Airlines's Phone Number?

The question we are asked most often is about how to talk to Swiss Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Swiss Airlines Customer Questions

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Flight Assistance

How can I request special assistance for my flight?

To ensure a smooth travel experience with Swiss Airlines, passengers needing special assistance should inform the airline in...
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What assistance is offered for unaccompanied minors?

Swiss Airlines offers a thorough assistance program for unaccompanied minors, generally for those aged five to eleven, and...
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How do I request a special meal for my flight?

To request a special meal on a Swiss Airlines flight, passengers can do so during booking or after confirming their...
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Baggage and Fees

What are the baggage allowances and fees?

SWISS provides different baggage allowances based on class and route. Economy typically allows one carry-on and one checked...
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Are there any fees for checked luggage beyond the allowance?

Swiss Airlines allows free checked luggage based on fare class, route, and frequent flyer status. Exceeding this allowance...
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Can I bring my bicycle aboard Swiss Airlines flights?

Passengers can usually transport bicycles on Swiss Airlines, but they must adhere to guidelines including proper packing in a...
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Booking and Reservations

Can I make changes to my flight reservation?

Passengers can modify their flight reservations with Swiss Airlines depending on fare type and ticket rules. Changes such as...
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What is the refund policy for cancellations?

Swiss Airlines' refund policy for cancellations varies based on the ticket type, with different rules for economy, flexible,...
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What is the policy on missed connections?

Swiss Airlines has a policy to assist passengers with missed connections due to delays from their own flights, offering...
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What are the options for flight upgrades on Swiss Airlines?

Passengers looking to upgrade with Swiss Airlines have various options including using Frequent Flyer Miles from the Miles and...
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Onboard Services

What is the online check-in process?

The online check-in process for Swiss Airlines allows travelers to confirm their plans and select seats conveniently, starting...
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Are meals included in the ticket?

Swiss Airlines typically includes meals on long-haul and select short-haul flights, especially in premium classes. Economy...
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Is there a Wi-Fi service available onboard?

Swiss Airlines provides Wi-Fi services on its flights, though availability can vary by aircraft. Passengers can purchase...
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Travel Requirements

What is the frequent flyer program of Swiss Airlines?

Swiss Airlines has a frequent flyer program named Miles & More, rewarding loyal travelers with points earned from flights and...
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Do I need a visa to travel with Swiss Airlines?

Whether a visa is needed for traveling with Swiss Airlines varies by nationality, destination, and the length and purpose of...
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What are the accepted forms of payment?

Swiss Airlines provides a variety of payment options, including major credit cards like Visa, Mastercard, and American Express,...
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Are pets allowed to travel with Swiss Airlines?

Swiss Airlines permits pet travel, either in the cabin or as checked baggage based on size. Small pets can travel in the cabin...
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How does Swiss Airlines handle delays and cancellations?

Swiss Airlines prioritizes effective communication during delays and cancellations, notifying passengers promptly through...
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We look to the Swiss Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Swiss Airlines issues reported to GetHuman
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