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What is the refund policy for cancellations?

Asked 2 years ago
Swiss Airlines has established a refund policy for cancellations that is generally dependent on the type of ticket purchased. Passengers are typically advised to review the ticket conditions at the time of purchase as these conditions will outline the specific rules regarding refunds and cancellations. For many standard economy fares, cancellations may result in fees, and passengers might not be entitled to a full refund. In many cases, if a ticket is non-refundable, the passenger may be able to receive a credit towards a future flight with Swiss Airlines instead. Flexible fares generally allow for cancellations and refunds with fewer restrictions, but there could still be a processing fee involved. If a flight is canceled by Swiss Airlines, passengers will usually be entitled to a full refund. Additionally, changing travel plans due to unforeseen circumstances, such as illness or emergencies, can sometimes be accommodated depending on the airline's policies and the particular ticket purchased. In all cases, it is wise to familiarize oneself with specific terms and conditions that apply to individual tickets. Passengers seeking the most accurate and current information regarding their particular situation or ticket are encouraged to check the official Swiss Airlines web page. There, they can also find guidance on how to initiate a cancellation or refund process. Understanding the nuances of the refund policy can help travelers make informed decisions about their flights.
Answered Jun 16th 2025

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