Suunto Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Suunto customer support.

How do I contact Suunto customer service?

A:Suunto does not have a customer service phone number, but you can contact them through live chat or email.
Some customers prefer live chat even to a phone call.

Does Suunto offer 24 hour customer service?

A:Not by phone. But you can contact Suunto 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Suunto Customer Service

There are other ways to contact Suunto customer service besides the phone. Below we list them by medium, from most to least popular.

Suunto Customer Service Live Chat

suunto.com - Customer Service
Click the red chat icon in the lower right
Mon-Fri 9am-9pm CST
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Suunto provides this option.

Suunto Customer Email Addresses

support@suunto.com - Customer Service
Customer service email address
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Suunto will reply our your email.

How should I prepare for my conversation with Suunto?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Suunto, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What is the difference between Suunto 5 and Suunto 9?

The Suunto 5 and Suunto 9 are both high-quality GPS sports watches designed for versatile use, but they differ in certain aspects. The Suunto 5 is a compact and lightweight model, ideal for everyday training and multisport activities. It offers up to 20 hours of battery life with GPS tracking, intelligent adaptive training guidance, and sleep analysis features. On the other hand, the Suunto 9 is more suited for endurance athletes and outdoor adventures, providing an impressive battery life of up to 120 hours with intelligent battery modes. It offers advanced navigation features, including a barometer for accurate altitude information and weather insights. The Suunto 9 also boasts a robust build and a larger display for better readability. Therefore, choosing between the Suunto 5 and Suunto 9 depends on individual preferences, activity types, and the desired battery life.

What is the battery life of Suunto watches?

The battery life of Suunto watches varies depending on the specific model and usage patterns. Generally, Suunto watches have a battery life that can range from a few days to several weeks. If you use the watch extensively, such as engaging the GPS feature or heart rate monitoring frequently, the battery life will be shorter. On the other hand, with regular use in timekeeping mode and occasional activity tracking, the battery can last much longer. Suunto keeps innovating to improve battery performance, and some models offer customizable power-saving modes that help extend battery life. To optimize battery usage, it is recommended to adjust settings according to your needs and charge the watch when necessary using the provided USB cable.

What is the warranty period for Suunto products?

The warranty period for Suunto products is generally two years from the original date of purchase. This warranty covers any defects in materials or workmanship during normal use. Suunto will repair or replace any defective product within this period, free of charge. However, the warranty does not cover normal wear and tear, misuse, or damage caused by accidents or improper handling. To claim warranty service, customers need to provide proof of purchase and contact Suunto or an authorized retailer within the warranty period. Suunto reserves the right to determine whether the product will be repaired or replaced. Additionally, any repairs or modifications done by unauthorized parties will void the warranty.

Top Suunto customer problems and solutions

Click the link above to get answers to just about any Suunto customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see Suunto's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Suunto agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Suunto anyways and help you with your issue. Over the last 18 months, 714 customers like you have come in search of a phone number for Suunto and helped us confirm they don't have one. Common reasons that people try to call Suunto customer support department include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Suunto first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email or chat. Unfortunately, right now Suunto doesn't have any phone numbers. It's not always clear what is the best way to talk to Suunto representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Suunto Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Suunto, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Suunto customers like yourself.

GetHuman does not provide call center services or customer support operations for Suunto. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Suunto. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Compare Suunto Customer Service

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