SurveyMonkey Customer Service

Phone Number & Contact Information

503-225-1202
Calls Corporate Offices·Most popular SurveyMonkey number
Q:How do I get a live human at SurveyMonkey?
A:Directs you to support@surveymonkey.com
Q:Does SurveyMonkey offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Wednesday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Monday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this SurveyMonkey phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Directs you to support@surveymonkey.com

What are the hours and when should I call?

SurveyMonkey operates the call center for this 503-225-1202 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 2,576 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SurveyMonkey phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SurveyMonkey staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call SurveyMonkey is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 2,576 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call SurveyMonkey is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that SurveyMonkey staffs the call center well on Wednesday.

More Ways to Contact SurveyMonkey Customer Service

There are of course other ways to contact SurveyMonkey customer service besides the phone. Below we list the best ones, by medium.
Email
support@surveymonkey.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and SurveyMonkey will reply our your email.
X (formerly Twitter)
https://twitter.com/asksurveymonkey - Customer Service
Use this link to get help via Twitter
SurveyMonkey, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
https://www.facebook.com/surveymonkey/ - Customer Service
Use this link to get help through their Facebook page
Some customer service teams, like that of SurveyMonkey, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
SurveyMonkey's website
https://help.surveymonkey.com/ - Customer Service
Online customer service Help Center
As a last, sometimes only, resort- SurveyMonkey customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is SurveyMonkey's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SurveyMonkey agent. This phone number is SurveyMonkey's best phone number because 15,456 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 503-225-1202 include Account Access, Refund a Charge, Cancel Account, Survey Setup, Make a Purchase and other customer service issues. Rather than trying to call SurveyMonkey first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or twitter or facebook. In total, SurveyMonkey has 1 phone number. It's not always clear what is the best way to talk to SurveyMonkey representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for SurveyMonkey. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SurveyMonkey. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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