SurveyMonkey Customer Service

Phone Number & Contact Info

SurveyMonkey's Best Phone Number

503-225-1202
Calls Corporate Offices·Most popular SurveyMonkey numberCall now
Q:

How do I talk to a live human at SurveyMonkey?

A:Directs you to support@surveymonkey.com
Q:

Does SurveyMonkey offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Tuesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this SurveyMonkey phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Directs you to support@surveymonkey.com

What are the hours and when should I call?

SurveyMonkey operates the call center for this 503-225-1202 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 2,576 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SurveyMonkey phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SurveyMonkey staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call SurveyMonkey is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 2,576 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call SurveyMonkey

In summation, the best day to call SurveyMonkey is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this SurveyMonkey number, but it is also the day with the shortest hold times.

Why Customers Call SurveyMonkey

If you have time to do a bit of reading before you call SurveyMonkey, we recommend you read over some of our problem-specific articles.

How Do I Recover My SurveyMonkey Account?

If you don't remember your Surveymonkey password or username, it is possible to recover them and continue using your account with these helpful tips.

What are the different payment options for SurveyMonkey plans?

SurveyMonkey offers flexible payment options to accommodate diverse user needs. Currently, the platform accepts major credit cards including Visa, Mastercard, American Express, and Discover. Additionally, users can opt for PayPal payment, which provides a convenient and secure online transaction method. For organizations requiring annual billing, wire transfers or checks can be utilized as payment methods, however, keep in mind that a minimum purchase amount may apply. Furthermore, SurveyMonkey offers various plans tailored to different budgets, including Free, Basic, Advantage, and Premier, providing options that cater to the specific requirements of individuals, businesses, and enterprises. These options empower users to avail the features and benefits of the platform that best align with their needs while having the flexibility to choose a payment option that is most convenient for them.

Can I create a survey in multiple languages on SurveyMonkey?

Yes, SurveyMonkey allows you to create surveys in multiple languages. This feature allows you to reach a diverse audience and gather responses in different languages efficiently. To create a survey in multiple languages, you can use the Language Selector option in the survey editor. Simply add the languages you want to include, and SurveyMonkey will automatically provide translations for common survey questions. However, keep in mind that translations may not be perfect, so it's recommended to review and revise them as needed. Additionally, if you have specific translations you want to use, you can manually edit the survey questions and answer choices. Creating surveys in multiple languages on SurveyMonkey is a convenient and user-friendly way to gather insights from a global audience.

Top SurveyMonkey customer service problems

Click the link above to get answers to just about any SurveyMonkey customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More SurveyMonkey Customer Service Contacts

There are of course other ways to contact SurveyMonkey customer service besides the phone. Below we list the best ones, by medium.

SurveyMonkey Customer Email Addresses

support@surveymonkey.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and SurveyMonkey will reply our your email.

SurveyMonkey Customer Service on X (formerly Twitter)

twitter.com/asksurveymonkey - Customer Service
Use this link to get help via Twitter
SurveyMonkey, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

SurveyMonkey Customer Service on Facebook / Messenger

facebook.com/surveymonkey/ - Customer Service
Use this link to get help through their Facebook page
Some customer service teams, like that of SurveyMonkey, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

SurveyMonkey Customer Help Desk / Web Support

help.surveymonkey.com - Customer Service
Online customer service Help Center
As a last, sometimes only, resort- SurveyMonkey customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is SurveyMonkey's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SurveyMonkey agent. This phone number is SurveyMonkey's best phone number because 15,456 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 503-225-1202 include Account Access, Refund a Charge, Cancel Account, Survey Setup, Make a Purchase and other customer service issues. Rather than trying to call SurveyMonkey first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or twitter or facebook. In total, SurveyMonkey has 1 phone number. It's not always clear what is the best way to talk to SurveyMonkey representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for SurveyMonkey. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SurveyMonkey. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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